What are the responsibilities and job description for the Help Desk Analyst II position at Robert Half?
We are looking for a Help Desk Analyst II to become a part of our team within the financial services industry located in New York. In this role, you will be expected to deliver comprehensive technical support, oversee end-user administration, and contribute to projects. This is a contract to permanent employment opportunity.Responsibilities:• Delivering support for all IT systems/services, including remote control, telephone, and deskside support.• Assisting international offices with equivalent services.• Participating in an On-Call rota for out of hours and holiday support.• Logging all IT incidents and service requests accurately, while managing individual ticket queue within the Service Management solution.• Taking end-to-end ownership of all IT tickets, including responsibility for all communication and technical resolution.• Following the escalation process to ensure a consistent and detail oriented IT support service.• Conducting Root Cause analysis to understand the cause of an issue.• Overseeing end-user administration tasks such as joining and leaving processes.• Handling configuration and asset management.• Participating in time-sensitive projects individually or as part of a team.• Managing and supporting laptops and remote working.• Administering user accounts.• Supporting mobile operating systems (IOS, Android).• Providing event support.• Planning and initiating connections to international offices via Zoom video conferencing systems for meetings and interviews.
Salary : $32 - $37
