IT Help Desk Technician

KLR is ranked as one of the Top 100 accounting and business consulting firms in the United States. It operates eight offices in Florida, Massachusetts, Rhode Island, China and Switzerland and has more than 300 professionals. KLR is one of the fastest-growing accounting firms in New England and has been recognized as a Best Place to Work for 18 consecutive years.

KLR is seeking an IT Help Desk Technician to support our growing business. 

Job Responsibilities:

1. End User Support:
   1. Tasks: Assist users with technical issues related to network, computers, cell phones, tablets, and software.
   2. Skills Required: Strong problem-solving abilities, excellent communication skills, and technical knowledge of various devices and software.
2. System Maintenance and Troubleshooting:
   1. Tasks: Maintain, analyze, troubleshoot, and repair computer systems, hardware, peripherals, and manage user accounts, including rights and security.
   2. Skills Required: Technical expertise in hardware and software systems, understanding of user account management, and knowledge of security protocols.
3. Hardware and Software Management:
   1. Tasks: Document, maintain, upgrade, and replace hardware and software systems.
   2. Skills Required: Ability to keep detailed documentation, understanding of when and how to upgrade or replace systems, and knowledge of different hardware and software.
4. Laptop Maintenance:
   1. Tasks: Perform updates to Windows operating system and BIOS on laptops.
   2. Skills Required: Familiarity with Windows OS and BIOS update processes, and attention to detail for system updates.
5. VMware Virtual Environment Knowledge:
   1. Tasks: Work with VMware for virtual environment management.
   2. Skills Required: Experience with VMware and virtual machine management, as well as understanding virtualization concepts.
6. Remote Support:
   1. Tasks: Provide remote support using tools like Zoom, Microsoft 365, and Fast Support.
   2. Skills Required: Proficiency in remote support tools, ability to diagnose and resolve issues remotely, and excellent communication skills for virtual interaction.
7. Operational Accountability:
   1. Tasks: Demonstrate accountability and adhere to standards in all operational duties.
   2. Skills Required: Powerful sense of responsibility, commitment to quality work, and ability to follow protocols and standards.

Overall, this role requires a mix of technical skills, problem-solving abilities, communication skills, and a strong sense of responsibility. The candidate should be comfortable working in a fast-paced environment and be prepared to address a wide range of technical issues.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for this job. Duties, responsibilities and activities may change from time to time with notice whenever possible, but not guaranteed.

Job Qualifications

• Associates degree desired or 2 years of experience
• Bachelors degree preferred
• Windows Desktop Operating Systems (Windows 10)
• Microsoft Office products (O365/) Teams, Zoom, Outlook
• People-oriented -- enjoys interacting with people and working on group projects
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multi-tasking skills
• Flexible attitude in an environment with varying priorities and management styles
• Dependable - available to work after hours and weekends is a must

We are looking for a candidate to work full time. Normal hours are Monday through Friday 8:30 am to 5:30 pm with increased hours during tax busy seasons: February through April and September through October. These periods require increasing normal weekly hours, which includes rotating after-hours and weekends.

Benefits

KLR offers a wide range of benefits including: health and dental insurance, paid time-off and a competitive retirement savings plan. We offer tuition assistance, in-house education programs and offer employees opportunities for community involvement.

Come join a firm who has recently been recognized as a “Best Place to Work” for 18 years by the Providence Business Journal and voted as a Top 100 Firm in the country by Accounting Today!

KLR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, genetic information, disability status, protected veteran status, or any other characteristic protected by law.