IT Help Desk Technician

Job Summary

We are seeking a reliable and tech-savvy Part-Time IT Help Desk Technician to join our dynamic team. This position offers flexible hours, with both daytime and evening shifts available. The ideal candidate will be responsible for providing first-level IT support to end users, troubleshooting technical issues, and ensuring smooth operation of hardware and software systems. You will play an essential role in maintaining IT systems and assisting users with both common and complex technical challenges. Duties and Responsibilities

• Respond to help desk requests via phone, ticket system, and in-person, providing prompt and friendly technical support to students, staff and faculty.
• Troubleshoot hardware, software, and network-related issues in a timely and efficient manner.
• Document and track user issues using help desk ticketing system, ensuring resolution in a timely manner.
• Provide phone support for users when necessary.
• Escalate unresolved issues to the correct resource.
• Maintain knowledge of best practices and emerging technologies to improve IT service delivery.
• Ensure system security and privacy through regular updates and patches.
• Create knowledge base articles for ticketing system.

Minimum Requirements

Competencies Reports To Technical Support Manager UNIX / Networks / Telecommunications Campus Location Primarily located at the Warwick Campus Full-time / Part-time Part-Time Shift, Days, and Additional Work Schedule Information 19 hours a week – Normal working hours or Non Standard Work Schedule Other Benefits Salary / Hourly Rate Hourly rate $18.00 Additional Salary Information Licenses, Tools and Equipment Environmental Conditions Desired Start Date Position End Date (if temporary or grant) Posting Detail Information Number of Vacancies 1 Application Open Date 02 / 21 / Application Close Date (includes the grace period) Open Until Filled No

Salary : $18