IT Help Desk

CODAC believes in saving lives by understanding the whole person. We tailor patient centered, wrap-around care to meet our patients’ needs. CODAC uses evidence based addiction treatment medicine and behavioral healthcare, combined with a compassionate presence. We offer hope for all who struggle with substance use and mental health disorders throughout Rhode Island.

CODAC has been a leader in addiction treatment in Rhode Island for over 40 years. We have 9 locations in RI. CODAC supports employees’ career growth by providing education and training in the latest treatment modalities and in sponsoring licensure.

Our innovative programs offer ongoing opportunities for career development in a variety of employment areas. CODAC is committed to providing the support needed by our team to achieve their career goals.

As a non-profit organization, CODAC’s benefits package includes: medical and dental insurance, life insurance, a 403b retirement plan, and some tuition reimbursement. Additional benefits include three weeks paid vacation, nine paid holidays, four personal days, earned wellness days annually, and eligibility for student loan forgiveness.

Effective October 1, 2021 , in accordance with the Rhode Island Department of Health , all CODAC employees working in the clinics must be fully vaccinated for SARS CoV2 (COVID-19).

CODAC believes in its team. We welcome you to become a partner in CODAC’s vision.

MAJOR DUTIES AND RESPONSIBILITIES:

· The candidate should be comfortable working in a fast-paced environment and be prepared to address a wide range of technical issues.

· Maintain, analyze, troubleshoot, and repair computer systems, hardware, peripherals, and manage user accounts, including rights and security.

· Assist users with technical issues related to network, computers, cell phones, tablets, and software: Provide VPN, Remote Support when needed.

· Windows Desktop Operating Systems (Windows 11,10, & 7)

· Expert Microsoft Office products (O365), Office Suite knowledge

· Provide technical support for Meetings, scheduled conference room events.

· Windows server administration (GPO scripts, Password Resets)

· People-oriented- enjoy interacting with people and working on group projects.

· Excellent written and verbal communication skills

· Technical expertise in hardware and software systems, understanding of user account management, and knowledge of security protocols.

· Ability to keep detailed documentation, understanding of when and how to upgrade or replace systems, and knowledge of different hardware and software (Desktop and Laptop

· Strong problem-solving abilities, excellent communication skills, and technical knowledge of various devices and software

· Perform updates to Windows operating system and BIOS on Desktops and laptops. In addition to 3rd Party application

· Configure systems and applications for onboarding. Deactivate and inventory systems as required.

· Strong interpersonal and customer service skills

· Other duties as deem necessary.

QUALIFICATIONS:

· Associates degree desired or 2 years of experience: Bachelor’s degree preferred.

· Reliable transportation and valid driver’s license

· Knowledge of Windows Server, Networking, Cloud Technology , Scripting, and/or Cybersecurity a plus.

Codac Behavioral Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Part-time

Expected hours: 25 per week

Ability to Commute:

• Providence, RI 02904 (Preferred)

Ability to Relocate:

• Providence, RI 02904: Relocate before starting work (Preferred)

Work Location: In person