What are the responsibilities and job description for the IT Help Desk Technician position at Amego Inc?
At Amego, Inc., we provide exceptional support and opportunities for individuals with autism and developmental disabilities. Our mission is to empower those we serve through innovative programs, personalized care, and a commitment to fostering independence and inclusion in the community.
Why Work for Amego?
Join a mission-driven organization where your skills make a meaningful impact. At Amego, youll thrive in a supportive, inclusive environment while contributing to empowering others, fostering independence, and creating positive change. Grow professionally and personally as you help us make a difference every day.
We are seeking a skilled and motivated IT Technician to join our team. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for providing top-notch IT support. This role involves troubleshooting hardware and software issues, managing network systems, and ensuring seamless technology operations across our organization.
Key Responsibilities:
Answer incoming phone calls from the IT helpdesk support line and provide timely technical assistance to end-users. Troubleshoot and resolve hardware, software, and network issues.
Set up, deploy, repair, and upgrade desktop and laptop hardware and software. Configure and troubleshoot mobile devices such as iPhones, Android devices, iPads, and other tablets.
Set up, troubleshoot, and repair printers, house phones, fax machines, TVs, and printer servers. Install and troubleshoot security cameras and house network systems.
Assist with network troubleshooting, repairs, and expansions at main locations. Set up and troubleshoot wireless networks. Liaise with ISPs for internet, phone, and TV services at various locations.
Onboard and offboard tablets from the device management system (MaaS360). Unlock accounts and manage Active Directory user accounts. Manage asset inventory for all physical devices (desktops, laptops, iPhones, etc.).
Create and maintain "How-To" documents and videos for internal and external use. Maintain detailed records of system configurations, issues, and resolutions.
Implement and enforce IT security policies, including antivirus updates, patch management, and data backup procedures. Ensure compliance with organizational and regulatory standards.
Assist in IT-related projects, such as system migrations, software rollouts, or infrastructure upgrades, ensuring timely and successful completion.
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1. A minimum of a 2-year degree in information technology, or a related field or
A , Network , or Google IT Support Professional Certificate, Azure Fundamentals (AZ-900) certifications are a plus.
2. 2-3 years of experience in a similar IT support role.
3. Strong knowledge of Windows and Mac operating systems.
4. Proficiency in Microsoft Office and Google Suite.
5. Solid understanding of networking protocols and concepts.
6. Excellent communication skills with the ability to explain technical concepts to non-technical users.
7. Experience with cloud infrastructure platforms (AWS, Azure, GCP) is a plus.
8. Familiarity with virtualization technologies and Mobile Device Management (MDM) solutions.
9. Experience with IT procurement and vendor management is an advantage.
