What are the responsibilities and job description for the Help Desk Analyst II position at Robert Half?
We are offering a long term contract employment opportunity for a Help Desk Analyst II in our Detail Oriented Services team based in Woburn, Massachusetts. As a Help Desk Analyst II, you will provide accurate and courteous support to our internal customers. Your responsibilities will include systematically answering phone calls, responding to emails, conducting online chats, and providing face-to-face desk-side support. You will also be responsible for using technical troubleshooting skills to resolve technical incidents, requests, and problems.Responsibilities:• Offer clear and prompt technical support to internal customers, both online and face-to-face• Utilize technical troubleshooting skills to effectively solve technical incidents, requests, and problems• Handle phone calls and voicemails professionally and efficiently• Respond to emails in a timely manner, ensuring accurate and courteous communication• Document each customer interaction in detail, working within various computer applications• Contribute to a work environment focused on continuously improving the overall success of the department• Manage and maintain accurate customer credit records• Process customer credit applications with accuracy and efficiency• Monitor customer accounts and take appropriate action when necessary• Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments to aid in your responsibilities.
Salary : $27 - $31
