What are the responsibilities and job description for the Help Desk Analyst II position at Robert Half?
We are in search of a Help Desk Analyst II to become part of our healthcare and social assistance team in Kalamazoo, Michigan. In this role, you will provide level 2 support, troubleshoot network and system issues, and manage various projects. This role also involves working onsite to service end users across different departments and locations. This role offers a contract to permanent employment opportunity.Responsibilities:• Providing escalated support by handling advanced tickets• Troubleshooting network issues to ensure smooth operations• Administering system operations for optimal performance• Coordinating and managing projects of varying complexity• Working in a fast-paced environment to address user needs promptly• Servicing end users onsite across different departments and locations• Configuring and managing computer hardware and Apple devices• Utilizing Microsoft and Active Directory for network administration• Employing Android development skills for system enhancements• Leveraging Cisco and Citrix technologies for network troubleshooting• Overseeing system deployments for upgraded functionality• Ensuring accurate configuration management across systems.
Salary : $29 - $33
