What are the responsibilities and job description for the Help Desk Analyst II position at Robert Half?
Job Details
Description
We are in the process of hiring a Help Desk Analyst II to join our team in the Healthcare/NHS industry, located in Meriden, Connecticut, United States. This role offers a long-term contract employment opportunity. As a Help Desk Analyst II, you will be the primary contact for technical assistance for our customers. Your duties will include remote troubleshooting, determining solutions for technical issues, guiding customers through problem-solving processes, and providing information on IT products or services.
Responsibilities:
Serve as the primary point of contact for all technical inquiries from customers via phone or email.
Utilize diagnostic techniques to perform remote troubleshooting.
Determine and implement the most effective solution based on the issue and information provided by the customer.
Guide the customer through the problem-solving process, ensuring they understand the steps taken.
Escalate unresolved issues to the next level of support personnel.
Provide customers with accurate information regarding IT products or services.
Document all customer interactions, issues, and resolutions in the appropriate logs.
Regularly update customer status and information, ensuring records are accurate and up-to-date.
Utilize knowledge of Windows 10 in the troubleshooting and problem-solving process.
Requirements
Demonstrated experience in a Help Desk Analyst or similar role within the Healthcare industry.
Proficient in Microsoft Windows 10 with a deep understanding of its functions and applications.
Exceptional problem-solving abilities to resolve technical issues efficiently.
Proven experience in providing high-level customer service.
Excellent communication skills to explain complex IT concepts to non-technical staff.
Ability to work under pressure and prioritize tasks effectively in a fast-paced environment.
Strong knowledge of IT systems, networks, and software commonly used in the Healthcare industry.
Relevant IT certification or equivalent educational background.
High attention to detail and organizational skills.
Willingness to work in different shifts and provide on-call support when required.
Ability to maintain confidentiality and adhere to data security standards.
Experience in troubleshooting hardware and software issues.
Familiarity with IT ticketing systems.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are in the process of hiring a Help Desk Analyst II to join our team in the Healthcare/NHS industry, located in Meriden, Connecticut, United States. This role offers a long-term contract employment opportunity. As a Help Desk Analyst II, you will be the primary contact for technical assistance for our customers. Your duties will include remote troubleshooting, determining solutions for technical issues, guiding customers through problem-solving processes, and providing information on IT products or services.
Responsibilities:
Serve as the primary point of contact for all technical inquiries from customers via phone or email.
Utilize diagnostic techniques to perform remote troubleshooting.
Determine and implement the most effective solution based on the issue and information provided by the customer.
Guide the customer through the problem-solving process, ensuring they understand the steps taken.
Escalate unresolved issues to the next level of support personnel.
Provide customers with accurate information regarding IT products or services.
Document all customer interactions, issues, and resolutions in the appropriate logs.
Regularly update customer status and information, ensuring records are accurate and up-to-date.
Utilize knowledge of Windows 10 in the troubleshooting and problem-solving process.
Requirements
Demonstrated experience in a Help Desk Analyst or similar role within the Healthcare industry.
Proficient in Microsoft Windows 10 with a deep understanding of its functions and applications.
Exceptional problem-solving abilities to resolve technical issues efficiently.
Proven experience in providing high-level customer service.
Excellent communication skills to explain complex IT concepts to non-technical staff.
Ability to work under pressure and prioritize tasks effectively in a fast-paced environment.
Strong knowledge of IT systems, networks, and software commonly used in the Healthcare industry.
Relevant IT certification or equivalent educational background.
High attention to detail and organizational skills.
Willingness to work in different shifts and provide on-call support when required.
Ability to maintain confidentiality and adhere to data security standards.
Experience in troubleshooting hardware and software issues.
Familiarity with IT ticketing systems.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
