What are the responsibilities and job description for the Help Desk Analyst II position at Robert Half?
Job Details
Description
We are in search of a Help Desk Analyst II to join our team in the Defense Service industry based in San Antonio, Texas. In this role, you will be tasked with the responsibility of handling escalated support tickets, offering expert-level support for Microsoft Office 365 applications, and managing endpoint security. This role also involves the administration and troubleshooting of Barracuda security solutions, diagnosing complex hardware and software issues, and providing both remote and on-site support to end-users.
Responsibilities:
Handle and resolve escalated support tickets within established guidelines, making use of the ConnectWise ticketing system for tracking and documentation.
Offer expert-level support for various Microsoft Office 365 applications, including but not limited to email, Teams, and related services.
Administer and troubleshoot Barracuda security solutions, including email filtering and network security devices.
Oversee and maintain endpoint security using SentinelOne, encompassing threat detection, analysis, and remediation.
Diagnose and resolve complex hardware and software issues, escalating to Level 3 support as necessary.
Provide remote and on-site support to end-users, ensuring a high level of customer satisfaction.
Document troubleshooting steps and solutions in the knowledge base to improve efficiency and reduce future incidents.
Requirements
Minimum of 3 years experience in a similar role within the Defense Service industry
Proficiency in Android Development
Solid understanding and experience with Cisco Technologies
Familiarity with Citrix Technologies
Ability to troubleshoot and resolve issues on Mac Computers
Proficient in popular applications and Active Directory
Experience in supporting Apple Devices
Strong knowledge of Computer Hardware
Experience in Configuration Management
Proven track record in managing Deployments
Proficiency in using ConnectWise
Familiarity with popular Office 365
Experience with Barracuda
Working knowledge of Azure Sentinel
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are in search of a Help Desk Analyst II to join our team in the Defense Service industry based in San Antonio, Texas. In this role, you will be tasked with the responsibility of handling escalated support tickets, offering expert-level support for Microsoft Office 365 applications, and managing endpoint security. This role also involves the administration and troubleshooting of Barracuda security solutions, diagnosing complex hardware and software issues, and providing both remote and on-site support to end-users.
Responsibilities:
Handle and resolve escalated support tickets within established guidelines, making use of the ConnectWise ticketing system for tracking and documentation.
Offer expert-level support for various Microsoft Office 365 applications, including but not limited to email, Teams, and related services.
Administer and troubleshoot Barracuda security solutions, including email filtering and network security devices.
Oversee and maintain endpoint security using SentinelOne, encompassing threat detection, analysis, and remediation.
Diagnose and resolve complex hardware and software issues, escalating to Level 3 support as necessary.
Provide remote and on-site support to end-users, ensuring a high level of customer satisfaction.
Document troubleshooting steps and solutions in the knowledge base to improve efficiency and reduce future incidents.
Requirements
Minimum of 3 years experience in a similar role within the Defense Service industry
Proficiency in Android Development
Solid understanding and experience with Cisco Technologies
Familiarity with Citrix Technologies
Ability to troubleshoot and resolve issues on Mac Computers
Proficient in popular applications and Active Directory
Experience in supporting Apple Devices
Strong knowledge of Computer Hardware
Experience in Configuration Management
Proven track record in managing Deployments
Proficiency in using ConnectWise
Familiarity with popular Office 365
Experience with Barracuda
Working knowledge of Azure Sentinel
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
