Help Desk Analyst II

We are in search of a Help Desk Analyst II to join our team. The role involves assisting our team by managing customer support inquiries, troubleshooting software and hardware issues, and maintaining an organized work environment. It provides a short term contract employment opportunity in the IT industry.Responsibilities:• Provide assistance to the end users, ranging from C-level executives to interns, by resolving their technical issues• Handle the setup of new PCs, ensuring appropriate configurations are in place• Oversee basic network troubleshooting to maintain seamless connectivity• Offer customer service support primarily through video calls and phone• Work in a fast-paced, close-knit team environment, contributing to the team's overall growth• Support iOS and Android devices to ensure optimal performance• Manage assets, including organizing storage spaces and ensuring plug-and-play functionality• Perform tasks related to Active Directory, including password resets• Ensure accurate documentation of all tasks and solutions for future reference• Utilize skills in Apple Macintosh, Microsoft Windows 10, and basic network troubleshooting to perform job functions effectively.

Salary : $33 - $39