What are the responsibilities and job description for the Help Desk Analyst II position at Robert Half?
Job Details
Description
We are offering a short term contract employment opportunity for a Help Desk Analyst II in EAST ELMHURST, New York, 11370-1135, United States. As a Help Desk Analyst II, you will primarily focus on resolving hardware and software issues, providing support for video conferences, printers, and networks, as well as assisting with walk-ups. You will be part of a team servicing a sizeable number of end users, including C-suite executives, and will be expected to handle level 2 tasks.
Responsibilities:
Addressing and resolving issues related to imaging and hardware
Providing support for video conferences and printers
Troubleshooting and fixing network issues
Efficiently handling software-related concerns, with a focus on Office 365 and Box for cloud storage
Managing walk-ups and providing immediate assistance
Working with Windows 10/11 systems and handling level 2 service desk tasks
Serving a large user base, including high-level executives
Utilizing skills in Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments
Utilizing ServiceNow for efficient resolution management and tracking.
Requirements
Proficient in Android Development, with the ability to troubleshoot and resolve related issues.
Strong knowledge of Cisco Technologies and their application in resolving tech-related queries.
Expertise in Citrix Technologies, with a focus on utilizing them for problem-solving in a help desk scenario.
Comfortable with Mac Computers, including troubleshooting, updates, and general maintenance.
Proficiency in Microsoft suite, including Word, Excel, PowerPoint, and Outlook.
Experience with Active Directory, including managing user accounts and resolving access issues.
Familiarity with Apple Devices and their software, with the ability to troubleshoot common problems.
Strong understanding of Computer Hardware, with the ability to diagnose and fix common issues.
Experience with Configuration Management, including maintaining and improving system performance.
Skilled in managing Deployments, including planning, scheduling, and executing software installations and upgrades.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are offering a short term contract employment opportunity for a Help Desk Analyst II in EAST ELMHURST, New York, 11370-1135, United States. As a Help Desk Analyst II, you will primarily focus on resolving hardware and software issues, providing support for video conferences, printers, and networks, as well as assisting with walk-ups. You will be part of a team servicing a sizeable number of end users, including C-suite executives, and will be expected to handle level 2 tasks.
Responsibilities:
Addressing and resolving issues related to imaging and hardware
Providing support for video conferences and printers
Troubleshooting and fixing network issues
Efficiently handling software-related concerns, with a focus on Office 365 and Box for cloud storage
Managing walk-ups and providing immediate assistance
Working with Windows 10/11 systems and handling level 2 service desk tasks
Serving a large user base, including high-level executives
Utilizing skills in Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments
Utilizing ServiceNow for efficient resolution management and tracking.
Requirements
Proficient in Android Development, with the ability to troubleshoot and resolve related issues.
Strong knowledge of Cisco Technologies and their application in resolving tech-related queries.
Expertise in Citrix Technologies, with a focus on utilizing them for problem-solving in a help desk scenario.
Comfortable with Mac Computers, including troubleshooting, updates, and general maintenance.
Proficiency in Microsoft suite, including Word, Excel, PowerPoint, and Outlook.
Experience with Active Directory, including managing user accounts and resolving access issues.
Familiarity with Apple Devices and their software, with the ability to troubleshoot common problems.
Strong understanding of Computer Hardware, with the ability to diagnose and fix common issues.
Experience with Configuration Management, including maintaining and improving system performance.
Skilled in managing Deployments, including planning, scheduling, and executing software installations and upgrades.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $28 - $32
