What are the responsibilities and job description for the Help Desk Analyst III position at Robert Half?
Job Details
Description
We are in search of a proficient Help Desk Analyst III to augment our team. Based in a location in Illinois, this role offers a contract to permanent employment opportunity. You will be pivotal in providing level 2& 3 technical support, managing IT computer assets, and liaising between different teams within the company.
Responsibilities:
Facilitate efficient processing of customer credit applications.
Maintain and update customer credit records with precision.
Address customer inquiries and resolve them promptly.
Monitor customer accounts and initiate appropriate action when necessary.
Provide level 2& 3 technical support, acting as a liaison between the service desk, infrastructure teams, and IT leadership.
Manage IT computer assets, including computer inventory management and e-waste recycling processes.
Gain proficiency in using ServiceNow or a comparable ticketing system for better task management.
Develop a thorough understanding of o365, OKTA, and Active Directory for efficient problem-solving.
Handle deployments and configuration management, ensuring the smooth running of computer hardware.
Leverage knowledge of Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, and Microsoft 365 Enterprise for effective troubleshooting.
Utilize Okta and the ServiceNow Platform to optimize IT service management.
Maintain a comprehensive understanding of computer hardware to support technical issues.
Requirements
Proficiency in Cisco Technologies is required
Must have experience with Citrix Technologies
Ability to troubleshoot and maintain Mac Computers is necessary
Extensive knowledge of Microsoft products and platforms is expected
Experience with Active Directory is a must
Familiarity with Apple Devices and their operating systems
Strong understanding of Computer Hardware components and troubleshooting
Previous experience in Configuration Management is required
Capable of managing and executing Deployments
Proficiency in using and managing Microsoft 365 Enterprise
Knowledge of Okta for identity and access management is necessary
Experience with ServiceNow Platform for IT service management is expected
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are in search of a proficient Help Desk Analyst III to augment our team. Based in a location in Illinois, this role offers a contract to permanent employment opportunity. You will be pivotal in providing level 2& 3 technical support, managing IT computer assets, and liaising between different teams within the company.
Responsibilities:
Facilitate efficient processing of customer credit applications.
Maintain and update customer credit records with precision.
Address customer inquiries and resolve them promptly.
Monitor customer accounts and initiate appropriate action when necessary.
Provide level 2& 3 technical support, acting as a liaison between the service desk, infrastructure teams, and IT leadership.
Manage IT computer assets, including computer inventory management and e-waste recycling processes.
Gain proficiency in using ServiceNow or a comparable ticketing system for better task management.
Develop a thorough understanding of o365, OKTA, and Active Directory for efficient problem-solving.
Handle deployments and configuration management, ensuring the smooth running of computer hardware.
Leverage knowledge of Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, and Microsoft 365 Enterprise for effective troubleshooting.
Utilize Okta and the ServiceNow Platform to optimize IT service management.
Maintain a comprehensive understanding of computer hardware to support technical issues.
Requirements
Proficiency in Cisco Technologies is required
Must have experience with Citrix Technologies
Ability to troubleshoot and maintain Mac Computers is necessary
Extensive knowledge of Microsoft products and platforms is expected
Experience with Active Directory is a must
Familiarity with Apple Devices and their operating systems
Strong understanding of Computer Hardware components and troubleshooting
Previous experience in Configuration Management is required
Capable of managing and executing Deployments
Proficiency in using and managing Microsoft 365 Enterprise
Knowledge of Okta for identity and access management is necessary
Experience with ServiceNow Platform for IT service management is expected
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
