What are the responsibilities and job description for the Help Desk Analyst position at Robert Half?
Job Details
Description
We are offering a contract for a permanent position as a Help Desk Analyst in Florence, South Carolina. In this role, you will be responsible for providing technical support, troubleshooting software and hardware issues, and managing customer service inquiries. Your duties will also include handling ticketing systems, data entry tasks, and inventory management.
Responsibilities:
Provide efficient phone and email support to customers.
Troubleshoot and repair printer hardware issues.
Handle software and hardware troubleshooting, utilizing Microsoft and Network Troubleshooting skills.
Manage ticketing systems and support tickets to ensure customer inquiries are resolved promptly.
Engage in data entry tasks as required, ensuring accuracy and efficiency.
Conduct inventory and asset management, keeping track of all hardware and software assets.
Maintain a high level of customer service, addressing all customer inquiries and ensuring their satisfaction.
Manage and process claims as necessary.
Ensure the smooth operation of Windows OS across all systems.
Requirements
Proficiency in Microsoft software and applications
Extensive knowledge of computer hardware
Ability to conduct hardware troubleshooting
Skilled in network troubleshooting
Competency in basic troubleshooting techniques
Familiarity with printer hardware and ability to resolve printer problems
Experience using a ticketing system for tracking and resolving issues
Ability to effectively manage and resolve support tickets
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are offering a contract for a permanent position as a Help Desk Analyst in Florence, South Carolina. In this role, you will be responsible for providing technical support, troubleshooting software and hardware issues, and managing customer service inquiries. Your duties will also include handling ticketing systems, data entry tasks, and inventory management.
Responsibilities:
Provide efficient phone and email support to customers.
Troubleshoot and repair printer hardware issues.
Handle software and hardware troubleshooting, utilizing Microsoft and Network Troubleshooting skills.
Manage ticketing systems and support tickets to ensure customer inquiries are resolved promptly.
Engage in data entry tasks as required, ensuring accuracy and efficiency.
Conduct inventory and asset management, keeping track of all hardware and software assets.
Maintain a high level of customer service, addressing all customer inquiries and ensuring their satisfaction.
Manage and process claims as necessary.
Ensure the smooth operation of Windows OS across all systems.
Requirements
Proficiency in Microsoft software and applications
Extensive knowledge of computer hardware
Ability to conduct hardware troubleshooting
Skilled in network troubleshooting
Competency in basic troubleshooting techniques
Familiarity with printer hardware and ability to resolve printer problems
Experience using a ticketing system for tracking and resolving issues
Ability to effectively manage and resolve support tickets
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
