What are the responsibilities and job description for the Help Desk Analyst position at Robert Half?
Job Details
Description
We're looking for a proactive and customer-focused Onsite Help Desk Technician to provide hands-on IT support for a client with offices in Henderson and North Las Vegas. The primary location will be in Henderson, but will require in day movement to the North Las Vegas office location as needed. In this role, you'll troubleshoot hardware, software, and network issues, assist with system setup and maintenance, and ensure employees have the technical support they need to stay productive.
Key Responsibilities:
Provide in-person, phone, and email support for IT-related issues.
Troubleshoot and resolve hardware, software, and network connectivity problems.
Set up and configure computers, peripherals, and mobile devices.
Manage IT assets, including tracking equipment and software licenses.
Assist with security best practices, password resets, and user access.
Escalate complex issues to higher-level IT support when needed.
Support meeting room AV equipment and video conferencing tools.
Requirements
Qualifications:
1-3 years of IT support experience, preferably in a corporate environment.
Knowledge of Windows, macOS, M365, Active Directory, and basic networking.
Strong problem-solving skills and ability to work independently.
Excellent communication and customer service skills.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We're looking for a proactive and customer-focused Onsite Help Desk Technician to provide hands-on IT support for a client with offices in Henderson and North Las Vegas. The primary location will be in Henderson, but will require in day movement to the North Las Vegas office location as needed. In this role, you'll troubleshoot hardware, software, and network issues, assist with system setup and maintenance, and ensure employees have the technical support they need to stay productive.
Key Responsibilities:
Provide in-person, phone, and email support for IT-related issues.
Troubleshoot and resolve hardware, software, and network connectivity problems.
Set up and configure computers, peripherals, and mobile devices.
Manage IT assets, including tracking equipment and software licenses.
Assist with security best practices, password resets, and user access.
Escalate complex issues to higher-level IT support when needed.
Support meeting room AV equipment and video conferencing tools.
Requirements
Qualifications:
1-3 years of IT support experience, preferably in a corporate environment.
Knowledge of Windows, macOS, M365, Active Directory, and basic networking.
Strong problem-solving skills and ability to work independently.
Excellent communication and customer service skills.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
