What are the responsibilities and job description for the Help Desk Analyst position at Robert Half?
Job Details
Description
We are in the process of expanding our team with the addition of a Help Desk Analyst. Situated in New Holland, Pennsylvania, the candidate will be immersed in a dynamic environment where they will serve as a pivotal point of contact for end-users who require technical assistance. The role involves offering high-quality support through various channels such as phone, email, or a ticketing system.
Responsibilities:
Act as the first point of contact for end-users needing technical assistance
Resolve basic issues concerning computers, applications, systems, devices, access, and performance
Utilize the ticketing system for documenting, tracking, and resolving reported problems
Guide users on preventive measures and best practices to avoid similar issues in the future
Elevate unresolved issues to the appropriate support teams or levels for further assistance
Assist in software installations, upgrades, user profile setups, and resetting passwords
Ensure compliance with service level standards for response times and quality
Troubleshoot computer hardware, software, and network issues
Manage user administration, password resets, and technical troubleshooting
Offer clear and effective guidance to end-users through strong communication skills.
Requirements
Proficiency in Microsoft Suite, including Word, Excel, PowerPoint, and Outlook
Demonstrated experience in providing customer support, preferably in a technical setting
Knowledge and experience in desktop administration, including managing user accounts and troubleshooting
Ability to provide desktop support, including hardware and software installation, configuration, and troubleshooting
Strong problem-solving skills and ability to handle multiple tasks simultaneously
Excellent communication and interpersonal skills for effective customer interaction
Ability to work independently as well as part of a team
Willingness to stay updated with the latest technological advancements and trends
Ability to work under pressure in a fast-paced environment
Availability to work in shifts, if required, to provide round-the-clock support.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are in the process of expanding our team with the addition of a Help Desk Analyst. Situated in New Holland, Pennsylvania, the candidate will be immersed in a dynamic environment where they will serve as a pivotal point of contact for end-users who require technical assistance. The role involves offering high-quality support through various channels such as phone, email, or a ticketing system.
Responsibilities:
Act as the first point of contact for end-users needing technical assistance
Resolve basic issues concerning computers, applications, systems, devices, access, and performance
Utilize the ticketing system for documenting, tracking, and resolving reported problems
Guide users on preventive measures and best practices to avoid similar issues in the future
Elevate unresolved issues to the appropriate support teams or levels for further assistance
Assist in software installations, upgrades, user profile setups, and resetting passwords
Ensure compliance with service level standards for response times and quality
Troubleshoot computer hardware, software, and network issues
Manage user administration, password resets, and technical troubleshooting
Offer clear and effective guidance to end-users through strong communication skills.
Requirements
Proficiency in Microsoft Suite, including Word, Excel, PowerPoint, and Outlook
Demonstrated experience in providing customer support, preferably in a technical setting
Knowledge and experience in desktop administration, including managing user accounts and troubleshooting
Ability to provide desktop support, including hardware and software installation, configuration, and troubleshooting
Strong problem-solving skills and ability to handle multiple tasks simultaneously
Excellent communication and interpersonal skills for effective customer interaction
Ability to work independently as well as part of a team
Willingness to stay updated with the latest technological advancements and trends
Ability to work under pressure in a fast-paced environment
Availability to work in shifts, if required, to provide round-the-clock support.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
