Help Desk Analyst

Description

We are seeking a proficient Help Desk Analyst to join our team. The chosen candidate will play a crucial role in the Information Technology sector. In this position, you will be responsible for handling client requests, managing accounts, and resolving issues. This role offers a long-term contract employment opportunity.

Responsibilities:
Process customer requests efficiently and accurately, including password resets, account maintenance, and software installations.
Handle additions, moves, and changes for new employees and terminations.
Install printers and software, ensuring optimal functionality.
Grant access rights to shared folders and domain groups as needed.
Troubleshoot a variety of software issues including operating system, SAP, Microsoft Office, Citrix, and browsers.
Provide remote support using tools such as LANDesk, Zoom, and Remote Desktop.
Resolve issues related to Google email and Cisco VPN Client/Secure Auth OTP.
Maintain knowledge of M365 Environment including Email, Teams, SharePoint, and One Drive.
Keep accurate records of customer interactions and issues resolved.

Requirements

Proficient in Citrix Technologies
Strong knowledge of Database management
Experience with EO/IR systems
Familiarity with Lotus Notes
Expertise in Microsoft software and tools
Proficient in Active Directory management
Knowledge of Computer Hardware
Experience with Configuration Management
Deskside Support skills
Understanding of Desktop Hardware
Proficiency in Microsoft Windows operating systems

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.