What are the responsibilities and job description for the Help Desk Analyst position at Robert Half?
Join our team in Waycross, Georgia, as a dedicated Help Desk Analyst and be the first point of contact for resolving IT challenges! In this role, you'll be instrumental in providing first-line technical support, diagnosing a wide range of IT issues, and ensuring our users get back to work quickly. If you possess a solid understanding of computer systems, exceptional communication skills, and a passion for delivering top-notch technical assistance, we want to hear from youResponsibilities:Be the first point of contact, providing timely technical assistance to end-users via phone, email, and chat.Diagnose and resolve hardware, software, and network issues efficiently.Meticulously log and track all support requests within our ticketing system.Empower users with solutions for software installations, password resets, and other common IT inquiries.Ensure seamless escalation of complex issues to specialized IT teams.Contribute to our knowledge base by documenting technical challenges and their resolutions.Proactively follow up with users to confirm successful issue resolution and satisfaction.Stay informed on the latest IT policies and security best practices to provide informed support.Leverage your expertise in Microsoft Windows, Mac Computers, Cisco Technologies, and Active Directory to troubleshoot and resolve technical problems.Utilize your skills in Citrix Technologies, Computer Hardware, and Microsoft to deliver effective and efficient support.
Salary : $13 - $15
