What are the responsibilities and job description for the Help Desk position at Robert Half?
Respond to IT issues, including hardware and software, connectivity issues, network logins and user access.Troubleshoot hardware and software issues, in person and remotely.Assist with onboarding of new users by setting up hardware and software and ensuring the right access to company systems.Prioritize help desk requests based on the level of urgency.Follow up with customers to ensure their systems are functional.Report customer feedback and potential product requests.Help create technical documentation and manuals.
