Help Desk Coordinator

Robert Half is searching for Help Desk I to support a construction company based in Seattle, WA. This Help Desk candidate is responsible first-tier support and escalating support to associated teams.

Schedule: Monday – Friday (Core Business Hours)

Duration: 3 months to hire

Location: Downtown Seattle - $100 Monthly Gas Stipend

Pay: $30-35/hourly

Job Duties:

• Acts as a first-level problem identification and resolution resource, including answering questions, providing advice, troubleshooting, and follow-up to assist users in solving computer, printer, or data processing problems.
• Logs help desk calls and assign them to the best qualified and available technician.
• Manages IT Helpdesk tickets to ensure balanced workloads, escalation, and closure
• Manages Seattle office security alarm system accounts.
• Manages cell phone accounts, orders new and replacement phones, data cards, satellite phone accounts, and programming phones.

Skills Required:

• 3 years of experience in a Help Desk or related role.
• Knowledgeable in monitoring tickets through a ticketing system, phone, and email.
• Experienced in general Active Directory and software licensing.
• Skilled in utilizing and providing Microsoft Office 365 support.
• Ability to provide detailed documentation and inventory management/asset tracking.

Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.