IT Help Desk Coordinator

Robert Half is searching for Help Desk I to support a construction company based in Seattle, WA. This Help Desk candidate is responsible for supporting internal and external users and escalating support to associated teams. This position is a contract-to-hire opportunity (3 months) that is 100% onsite. Schedule: Monday – Friday (Core Business Hours) Location: Downtown Seattle Job Duties: Acts as a first level problem identification and resolution resource, including answering questions, providing advice, troubleshooting, and follow-up to assist users in solving computer, printer or data processing problemsLogs help desk calls and assign to best qualified and available technicianManages IT Helpdesk tickets to ensure balanced workloads, escalation and closureManages Seattle office security alarm system accountsManages cell phone accounts, order new and replacement phones, data cards, satellite phone accounts and programing of phonesReviews invoices for accuracy and code to the appropriate GL code Assists IT Director with pulling reports from KACEKeeps IT Department database up to date, accurate and appropriate files up to dateMaintains and track the items in the libraryReceives visitors to IT Department, determines nature of business, assist visitor or direct them to person that can assist themAnswers the telephone and relays messages to the appropriate party Maintains toner inventory and recyclingCollects and report printer meter page counts to vendorsManages shipping and receiving for IT related packagesAssists with the creation of procedural documentation for the IT DepartmentPerforms routine typing, data processing, filing, or other routine clerical dutiesPerforms other duties as assigned by the IT DirectorEnsures compliance with the Code of Ethics and Standards of Business Conduct.Responsible for practicing safe work standards and promoting an Incident and Injury Free (IIF) work environment as a condition of employment.

Salary : $30 - $35