What are the responsibilities and job description for the Help Desk Support I. position at Robert Half?
Job Details
Description
This role is centered around IT and customer support, requiring the ability to troubleshoot, upgrade, and maintain computer systems and peripherals, as well as manage user account information. The position is onsite and calls for an individual with an understanding of procedures, practices, and security within the IT field.
Responsibilities:
Accurately maintain and troubleshoot computer systems and hardware
Effectively manage user account information, including rights, security, and system groups
Document, upgrade, or replace hardware and software systems as necessary
Provide onsite deskside support for hardware and software systems
Use independent judgment to resolve customer inquiries and issues
Ensure the security of computer systems and user accounts
Supervise and manage system upgrades and peripheral equipment
Deliver high-quality customer support and service
Understand and apply commonly-used concepts and practices within the IT field
Perform photocopying/scanning of documents as required.
Requirements
Proficiency in established procedures and practices for IT support.
Experience in supervising and coordinating with team members.
Knowledge of IT security protocols and best practices.
Ability to troubleshoot hardware and software system issues effectively.
Familiarity with deskside support, including both remote and onsite services.
Experience in performing system upgrades and regular maintenance tasks.
Strong customer support skills, with a focus on quality and satisfaction.
Proficiency in using and maintaining various computer systems.
Ability to work onsite, managing hardware and software system issues.
Knowledge of computer hardware and peripheral equipment.
Familiarity with various software systems and their operation.
Experience in managing user accounts, including setup, access control, and troubleshooting.
Ability to exercise independent judgment in problem-solving and decision-making.
Skills in photocopying and scanning documents, with an attention to detail.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
This role is centered around IT and customer support, requiring the ability to troubleshoot, upgrade, and maintain computer systems and peripherals, as well as manage user account information. The position is onsite and calls for an individual with an understanding of procedures, practices, and security within the IT field.
Responsibilities:
Accurately maintain and troubleshoot computer systems and hardware
Effectively manage user account information, including rights, security, and system groups
Document, upgrade, or replace hardware and software systems as necessary
Provide onsite deskside support for hardware and software systems
Use independent judgment to resolve customer inquiries and issues
Ensure the security of computer systems and user accounts
Supervise and manage system upgrades and peripheral equipment
Deliver high-quality customer support and service
Understand and apply commonly-used concepts and practices within the IT field
Perform photocopying/scanning of documents as required.
Requirements
Proficiency in established procedures and practices for IT support.
Experience in supervising and coordinating with team members.
Knowledge of IT security protocols and best practices.
Ability to troubleshoot hardware and software system issues effectively.
Familiarity with deskside support, including both remote and onsite services.
Experience in performing system upgrades and regular maintenance tasks.
Strong customer support skills, with a focus on quality and satisfaction.
Proficiency in using and maintaining various computer systems.
Ability to work onsite, managing hardware and software system issues.
Knowledge of computer hardware and peripheral equipment.
Familiarity with various software systems and their operation.
Experience in managing user accounts, including setup, access control, and troubleshooting.
Ability to exercise independent judgment in problem-solving and decision-making.
Skills in photocopying and scanning documents, with an attention to detail.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
