What are the responsibilities and job description for the Help Desk Support IV (Contractor) position at Robert Half?
Job Details
Description
We are offering an exciting long-term contract employment opportunity for a Help Desk Support IV in Philadelphia, Pennsylvania. This is an office-based role within the Accounts Payable team, focusing on resolving queries from employees and vendors. The successful candidate will be tasked with handling tickets through the Issuetrack system, demonstrating strong customer service skills, and a good understanding of procurement to payment processes.
Responsibilities:
Handle and resolve queries from employees and vendors regarding accounts payable
Manage tickets using the Issuetrack system, taking full responsibility from receipt to closure
Support various projects as required
Maintain a high level of data integrity in all work
Utilize your strong analytical skills to provide forward-thinking solutions
Communicate effectively with stakeholders via phone when necessary
Learn and adapt to new software systems quickly
Assist in planning processes and supervising tasks as needed
Work closely with suppliers and managers to ensure smooth operation
Maintain detail oriented etiquette in all customer service interactions.
Requirements
Demonstrated proficiency in Customer Service
Experience with Accounts Payable (AP)
Familiarity with Invoice and Payment Processing
Understanding of Planning Processes
Proven ability in Supervising teams
Experience in managing Vendors in a Retail setting
Knowledge of Procurement processes
Proficiency in Deskside Support
Experience in dealing with Suppliers
Ability to conduct Research Analysis
Understanding of Agreement terms and conditions
Experience in using a Ticketing System
Ability to use and create Templates
Excellent Phone Etiquette
Strong Analytical Skills
Familiarity with Accounting Software Systems
Ability to maintain Data Integrity
Experience in Triage
Proficiency in Smartsheet
Knowledge of Controllership functions
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are offering an exciting long-term contract employment opportunity for a Help Desk Support IV in Philadelphia, Pennsylvania. This is an office-based role within the Accounts Payable team, focusing on resolving queries from employees and vendors. The successful candidate will be tasked with handling tickets through the Issuetrack system, demonstrating strong customer service skills, and a good understanding of procurement to payment processes.
Responsibilities:
Handle and resolve queries from employees and vendors regarding accounts payable
Manage tickets using the Issuetrack system, taking full responsibility from receipt to closure
Support various projects as required
Maintain a high level of data integrity in all work
Utilize your strong analytical skills to provide forward-thinking solutions
Communicate effectively with stakeholders via phone when necessary
Learn and adapt to new software systems quickly
Assist in planning processes and supervising tasks as needed
Work closely with suppliers and managers to ensure smooth operation
Maintain detail oriented etiquette in all customer service interactions.
Requirements
Demonstrated proficiency in Customer Service
Experience with Accounts Payable (AP)
Familiarity with Invoice and Payment Processing
Understanding of Planning Processes
Proven ability in Supervising teams
Experience in managing Vendors in a Retail setting
Knowledge of Procurement processes
Proficiency in Deskside Support
Experience in dealing with Suppliers
Ability to conduct Research Analysis
Understanding of Agreement terms and conditions
Experience in using a Ticketing System
Ability to use and create Templates
Excellent Phone Etiquette
Strong Analytical Skills
Familiarity with Accounting Software Systems
Ability to maintain Data Integrity
Experience in Triage
Proficiency in Smartsheet
Knowledge of Controllership functions
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $21 - $22
