What are the responsibilities and job description for the Help Desk Team Lead position at Robert Half?
Job Details
Description
Robert Half is looking for a Technical Support Team Lead for a growing company. To be successful in this role, you should be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Because this role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization.
What you get to do every single day
Lead and manage the service desk team to ensure the delivery of high-quality technical support to external clients.
Provide escalation support for Windows, Microsoft Office, LAN/WAN networks, hardware, desktop operating systems, and a variety of other applications.
Providing leadership and guidance through team building, training, and coaching, fostering a passion for customer service and building strong, long-term customer relationships.
Utilizing statistical analysis to enhance quality and efficiency, monitoring Key Performance Indicators against industry best practices, and innovating policies and procedures for improved service delivery.
What you bring to the role
Experience supporting Windows OS, networked and local printers, and business applications
2 years of experience managing or leading a technical support team
Excellent troubleshooting skills
Industry certifications
Demonstrates the capability to manage daily activities of others, offering constructive feedback and direction.
Proficient in writing and delivering performance reviews to subordinates.
Basic TCP/IP networking concepts
Experience with IT support ticketing systems
Requirements
Cisco Technologies, Cloud Technologies, ITSM, Active Directory, Computer Hardware, Configuration Management, Deployments, Deskside Support, Microsoft Exchange, Microsoft Azure, Team Management, Microsoft Windows, MS Office 365
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Robert Half is looking for a Technical Support Team Lead for a growing company. To be successful in this role, you should be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Because this role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization.
What you get to do every single day
Lead and manage the service desk team to ensure the delivery of high-quality technical support to external clients.
Provide escalation support for Windows, Microsoft Office, LAN/WAN networks, hardware, desktop operating systems, and a variety of other applications.
Providing leadership and guidance through team building, training, and coaching, fostering a passion for customer service and building strong, long-term customer relationships.
Utilizing statistical analysis to enhance quality and efficiency, monitoring Key Performance Indicators against industry best practices, and innovating policies and procedures for improved service delivery.
What you bring to the role
Experience supporting Windows OS, networked and local printers, and business applications
2 years of experience managing or leading a technical support team
Excellent troubleshooting skills
Industry certifications
Demonstrates the capability to manage daily activities of others, offering constructive feedback and direction.
Proficient in writing and delivering performance reviews to subordinates.
Basic TCP/IP networking concepts
Experience with IT support ticketing systems
Requirements
Cisco Technologies, Cloud Technologies, ITSM, Active Directory, Computer Hardware, Configuration Management, Deployments, Deskside Support, Microsoft Exchange, Microsoft Azure, Team Management, Microsoft Windows, MS Office 365
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
