What are the responsibilities and job description for the Housing Specialist position at Robert Half?
We are in search of a dedicated Housing Specialist for our client in the Non-Profit sector, based in New Orleans, Louisiana. As a Housing Specialist, you will be tasked with the role of delivering high-quality customer service and managing various functions related to the HCV/Section 8 program. You will also be involved in a wide array of activities, including determining and documenting participant eligibility, income, and rent, as well as maintaining contractual relationships with owners.Responsibilities:• Deliver superior customer service whilst managing various case functions related to the HCV/Section 8 program• Accurately determine and document participant eligibility, income, rent, and contractual relationships with owners• Handle both participant and landlord issues, including admissions, re-certifications, interim adjustments, and rent increases• Perform leasing, portability, project-based, and single room occupancy voucher program requirements• Investigate and resolve participant and landlord complaints, aiming to minimize supervisor involvement and ensure satisfaction for all parties• Communicate professionally with applicants, participants, landlords/owners, and co-workers• Provide timely responses to participant and landlord inquiries, ensuring calls are returned within one workday• Process information received through mail, fax, or email and organize it in the appropriate participant file• Prepare and submit monthly performance reports as required• Maintain strict confidentiality regarding work-related issues and information
Salary : $18 - $20
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