What are the responsibilities and job description for the HR Customer Service Rep position at Robert Half?
We are offering a long term contract employment opportunity for a HR Customer Service Rep in our Payroll Services industry team based in West Palm Beach, FL. In this role, you will act as the first point of contact for participants, deliver technical support, and ensure compliance with operations protocols. You will also utilize various software packages to answer specific participant inquiries and requests.Responsibilities:• Serve as the initial contact for inbound participant requests and questions related to our products• Maintain extensive product and system knowledge to support both internal and external partners• Record and track participant conversations/issues to minimize repeat callers and optimize service delivery• Provide immediate technical assistance for participants using the automated phone system and employee website• Navigate through various menu options with participants to assist their understanding of the system• Use multiple computer software packages including HRIS Salesforce Sungard and ORS to address specific participant inquiries and requests• Prioritize caller and management issues to address critical or time-sensitive issues before less urgent matters• Ensure all unresolved calls are followed up on to guarantee issue resolution accuracy and adherence to the resolution timeframe expectations established by Operations partners• Utilize your skills in Customer Service, Operations, Technical Support, Compliance, Human Resources (HR) Administration, and Microsoft Technologies to excel in this role
Salary : $19 - $22
