What are the responsibilities and job description for the Information Technology Help Desk Technician position at Robert Half?
Take your IT career to the next level with this rare opportunity to make an impact on the ground floor of a rapidly growing organization’s national expansion. Come join our corporate team of IT professionals who will value your career progression, contribute to your skillset, and recognize you for your achievements!
If you are a Help Desk Technician looking for a Hybrid role in Richmond with Active Directory, PowerShell, and Microsoft 365 experience, check this out.
Details:
- Competitive compensation: $50k-$60k plus potential for 15% annual bonus.
- Hybrid work schedule: Three days in office, two days remote.
- Comprehensive benefits
- Growth opportunity: Our organization is dedicated to the success of our employees. This is a rare opportunity for you to hit the ground running and increase your skillset.
- Community impact: our organization is in the business of assisting local, small businesses. Feel proud of what you do and make a difference in our local community.
The Support Technician is responsible for providing front-line primary support to end users on various technical issues and problems relating to hardware, software, and peripherals. This role will also be responsible for responding to, documenting, and resolving service tickets in a timely manner according to SLA
Job Function:
- Provides front-line support. The incumbent will provide support, to end users at all Company facilities and remote employees nationwide, by maintaining a “customer first” attitude to ensure customer/end user satisfaction. All issues will be tracked to resolution.
- Evaluate incoming requests for assistance, identifying affected users and systems.
- Prioritize tickets for resolution, adjusting priorities as appropriate.
- Work to support SLA goals for service tickets and requests.
- Work to resolve tickets, seeking assistance from other team members or escalating as appropriate.
Required:
- 2 years of experience in an IT related role.
- Experience in Microsoft 365 administration.
- Experience with Active Directory.
- Light PowerShell scripting experience.
- Familiarity with network troubleshooting
Robert Half is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Salary : $50,000 - $60,000
