What are the responsibilities and job description for the Information Technology Support Specialist position at Robert Half?
Are you an IT Support Specialist looking to make a change in 2025? If so, please keep reading! I have a client looking to add an IT Support Specialist to their team. This is a direct hire role working 100% on-site at their office in Rocklin, CA.
As the IT Support Specialist, you would ensure the stable operation of all in-house Microsoft infrastructures and be responsible for escalated end user hardware and software support issues, user set up and configuration, and support staff training where required. In addition to monitoring email and ticketing queues for proactive self-assignment of tasks and respond in the appropriate manner (phone, email, in-person).
The IT Support Specialist must have the following technical competencies:
- At least 3 years of experience in an IT Support role.
- Understanding of general server maintenance, image and deploy PCs/laptops, user set up and configuration, Active Directory management, and remote/on-site end-user support.
- Ability to create and maintain comprehensive technical documentation including SOPs.
- Strong communication skills and the decision-making skills.
If interested in this direct hire IT Support Specialist role, please apply today!
