What are the responsibilities and job description for the IT Service Desk Dispatcher position at Robert Half?
Job Description
Job Description
Are you a skilled dispatcher looking for a new opportunity to make an impact? Join our growing IT service provider as we restructure and elevate our service delivery operations!
Position Overview :
We’re searching for an IT Help Desk Dispatcher to be the vital link between our clients and technical team. In this highly trainable role, you’ll handle incoming calls and emails, assess client needs, and assign tasks to the right technical resource. Your knack for organization and scheduling will ensure efficient ticket flow and balanced workloads for the team.
Key Responsibilities :
- Handle inbound calls and emails from clients and customers, gathering details to understand their requests.
- Create, prioritize, and manage tickets in the service management system, ensuring accuracy and clarity.
- Assign and schedule tickets to technical resources based on skillsets, availability, and urgency.
- Monitor and manage the overall ticket flow to maintain service efficiency.
- Organize and adjust schedules for the technical team, addressing any potential conflicts.
- Provide status updates to clients and ensure prompt communication.
- Collaborate with the technical team and leadership to enhance operational workflows.
Qualifications :
Why Join Us?
We’re a forward-thinking IT service provider on a mission to improve our operations and deliver the best experience for our clients. As part of our team, you’ll have the opportunity to grow with us, contribute to meaningful improvements, and be part of a collaborative, supportive environment.
If you’re ready to bring your dispatcher expertise to a dynamic and growing team, we want to hear from you! Apply today and help us shape the future of IT service delivery!
