What are the responsibilities and job description for the Service Desk Dispatcher position at TeamLogic IT, N. Milwaukee, WI?
Benefits :
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance
About TeamLogic IT
TeamLogic IT is a national provider of technology services and solutions. We help our customers with their current and future IT needs by delivering solutions that assure high availability, security, and flexibility for their IT infrastructure.
With more than 300 locations across North America and more than 1,500 technicians, thousands of businesses consider us their trusted technology advisor. We fill a void in the marketplace because we understand business and technology and can help our clients leverage technology to their advantage. Our philosophy is simple – we work with you the way we’d want someone to work with us.
TeamLogic IT has received a number of awards and recognitions in the franchise and managed services industries, and we’re proud of our reputation for exceptional customer service. Ready to join a leading MSP? Contact TeamLogic IT.
Overview
The Service Desk Dispatcher plays a crucial role in ensuring that client service requests are handled efficiently and effectively. As the first point of contact for incoming support tickets, the Dispatcher is responsible for prioritizing, assigning, and scheduling technical resources to address client needs. The role requires strong organizational skills, excellent communication, and a customer-focused approach to ensure timely resolution of IT support issues.
This role is ideal for candidates with experience in IT service coordination, dispatching, or customer service within a Managed Service Provider (MSP) environment.
Responsibilities
Service Request & Dispatch Management
Resource Coordination
Client Communication & Customer Service
Service Desk Operations & Reporting
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.
