IT Support Analyst III

Robert Half is seeking a highly skilled and experienced IT Support Analyst III to a medical device manufacturer based in Hillsboro, Oregon. The ideal candidate will have extensive expertise in managing IT systems and providing technical support in a hybrid Microsoft Office 365 and Active Directory environment.

Key Responsibilities:

• Engage and collaborate with IT colleagues in a cross-functional team environment.
• Oversee the inventory, configuration, installation, and maintenance of computer software and hardware.
• Administer Microsoft Office 365 accounts/licenses, Exchange users, mailboxes, and associated objects using Active Directory in a hybrid environment.
• Provide routine analysis and technical support, addressing systemic issues to improve overall performance.
• Communicate effectively with internal teams, users, and external vendors to resolve technical challenges.
• Contact and coordinate with hardware and software vendors as necessary to ensure smooth operations.
• Perform network troubleshooting to resolve user and system issues.
• Develop and maintain system documentation, ensuring all procedures and configurations are well-documented.

Qualifications:

Must-Have Skills:

• 7 years of related experience in IT systems administration or Tier III capacity.
• Minimum 5 years of experience managing Microsoft Office 365 tenants, Exchange, and Microsoft Active Directory in a hybrid environment.
• Comprehensive knowledge of the principles, methods, and techniques related to computers, operating systems, common Windows applications, and network troubleshooting.

Nice-to-Have Skills:

• Experience working in a discrete manufacturing environment.
• Familiarity with interfacing IT software and hardware systems with CNC machines.

Soft Skills:

• Effective communication skills to interact with technical and non-technical users.
• Ability to manage multiple tasks simultaneously, prioritize effectively, and meet deadlines.
• Strong problem-solving skills and the ability to work both independently and as part of a collaborative team.
• Patience and professionalism when working with users of varied technical abilities.

The pay range for this position is $35/hour to $40/hour. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.