IT Support Analyst

Description

Ready for a pivotal role in keeping things running smoothly for our clients? We're seeking a sharp IT Support Analyst to join our collaborative team in beautiful Savannah, Georgia! You'll be the go-to expert for tackling complex IT challenges, diving deep into technical issues, and ensuring our clients experience seamless operations. If you thrive on unraveling technical puzzles, have a solid grasp of IT infrastructure, and are dedicated to providing top-notch support, let's connect!

As our IT Support Analyst, you will:

• Take ownership of escalated technical cases from our Tier 1 team, driving them to swift and effective resolution.
• Conduct thorough diagnostics on intricate hardware, software, and network malfunctions, getting to the root of the problem.
• Proactively manage and maintain our essential IT infrastructure, including servers, workstations, and network devices, ensuring optimal performance.
• Expertly install, configure, and upgrade operating systems, a variety of software applications, and diverse hardware components.
• Vigilantly monitor system performance and security, applying critical updates and patches to safeguard our environment.
• Play a key role in deploying and administering robust backup solutions and cutting-edge cloud-based IT services.
• Create clear and concise documentation of IT processes, system configurations, and support activities, contributing to our shared knowledge.
• Partner effectively with fellow IT professionals and colleagues across departments to deliver unified and efficient technical support.
• Champion exceptional customer service through clear communication, empathetic problem-solving, and a dedication to positive outcomes.

Requirements

What you'll bring to the team:

• Demonstrated expertise in a Tier 2 IT support role or a similarly demanding technical position.
• A rock-solid understanding of both Windows and Linux operating systems, essential networking protocols, and the intricacies of IT infrastructure.
• Exceptional troubleshooting skills with a knack for pinpointing and resolving complex hardware and software challenges.
• Practical experience wielding virtualization technologies such as VMware or Hyper-V, and navigating cloud environments like Office 365 and Azure Active Directory.
• A foundational grasp of security best practices, including familiarity with firewalls and antivirus solutions.
• Outstanding problem-solving prowess coupled with the ability to maintain composure and effectiveness in a fast-paced environment.
• Exceptional interpersonal and communication skills with a genuine commitment to exceeding client expectations.
• Bonus points for relevant industry certifications such as CompTIA Network , CompTIA Security , or Microsoft Certified: Azure Administrator.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.