What are the responsibilities and job description for the IT Support Technician position at Robert Half?
The IT Support Technician provides technical assistance and support to end-users for computer hardware, software, and network-related issues. This role involves troubleshooting problems, installing and configuring equipment, and ensuring the smooth operation of IT systems. The ideal candidate is a highly motivated and customer-focused individual with strong technical skills and a passion for providing excellent service.Responsibilities: Provide first-level technical support to end-users via phone, email, and in-person interactions.Diagnose and resolve hardware, software, and network problems, including desktops, laptops, printers, mobile devices, and applications. Install, configure, and maintain computer hardware, software, and peripherals.Troubleshoot network connectivity issues, including LAN, WAN, and Wi-Fi.Manage user accounts and permissions within Active Directory or other directory services.Document support requests and resolutions in a ticketing system.Escalate complex issues to higher-level support teams as needed.Maintain and update technical documentation and knowledge base articles.Assist with the setup and maintenance of audio-visual equipment for meetings and presentations.Stay up-to-date with the latest IT trends and technologies.Adhere to company IT policies and procedures.Provide end-user training on software and hardware applications.
Salary : $65,000 - $75,000
