What are the responsibilities and job description for the NOC Technician position at Robert Half?
Job Details
Description
We are offering a long-term NOC Technician opportunity in Annapolis, MD. This will be a swing shift role - hours are from 3pm to 11:30pm. This role is crucial in our network operations center, where you will be tasked with managing incidents, diagnosing system and network failures, and providing effective solutions for our customers and business units. If you're interested, apply today!
Responsibilities:
Ensure efficient processing and resolution of technical queries from customers and business units.
Monitor network management system and collaborate with telecom providers to expedite restoral efforts.
Maintain updated and accurate incident details in the management tool.
Oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems.
Work with senior team members to resolve moderate to complex issues, taking the lead role in less complex matters.
Develop tools to enhance deployment, configuration, and maintenance routines.
Participate in the design and configuration of network solutions.
Analyze issues and provide guidance to customers for problem resolution, demonstrating attention to detail.
Troubleshoot, resolve or escalate network issues to maintain system performance.
Train on all NOC 3 positions - Transport, DataLink, Applications - to ensure continuous monitoring and efficient operation.
Exhibit strong customer service and multitasking skills, including handling multiple responsibilities, prioritizing and delegating where necessary.
Requirements
Must possess excellent Customer Service skills
Strong Communication abilities required
Prior experience in Training is necessary
Should have a good grasp of Design principles
Ability to Troubleshoot various tech issues
Knowledge of Networks and related technologies
Adherence to best Practices in tech-support
Capability to handle and resolve customer Queries efficiently
Proven ability to Resolve Issues in a timely manner
Proficiency in Configuration Management
Must be familiar with various Protocols
Ability to Prioritize tasks effectively
Experience in Deployments is a plus
Should be comfortable working with various Business Units
Familiarity with Computer Hardware
Experience with Routers and related technologies
Knowledge of Telecom sector is beneficial
Must be familiar with Firewall Technologies
Proficiency in Language Interpretation is a plus
Experience with Circuit Board technology
Understanding of IP Protocol
Knowledge of Cisco Technologies is required
Experience with Servicenow Application is a plus
Ability to resolve Network Issues efficiently
Experience with Remedy software is beneficial
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are offering a long-term NOC Technician opportunity in Annapolis, MD. This will be a swing shift role - hours are from 3pm to 11:30pm. This role is crucial in our network operations center, where you will be tasked with managing incidents, diagnosing system and network failures, and providing effective solutions for our customers and business units. If you're interested, apply today!
Responsibilities:
Ensure efficient processing and resolution of technical queries from customers and business units.
Monitor network management system and collaborate with telecom providers to expedite restoral efforts.
Maintain updated and accurate incident details in the management tool.
Oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems.
Work with senior team members to resolve moderate to complex issues, taking the lead role in less complex matters.
Develop tools to enhance deployment, configuration, and maintenance routines.
Participate in the design and configuration of network solutions.
Analyze issues and provide guidance to customers for problem resolution, demonstrating attention to detail.
Troubleshoot, resolve or escalate network issues to maintain system performance.
Train on all NOC 3 positions - Transport, DataLink, Applications - to ensure continuous monitoring and efficient operation.
Exhibit strong customer service and multitasking skills, including handling multiple responsibilities, prioritizing and delegating where necessary.
Requirements
Must possess excellent Customer Service skills
Strong Communication abilities required
Prior experience in Training is necessary
Should have a good grasp of Design principles
Ability to Troubleshoot various tech issues
Knowledge of Networks and related technologies
Adherence to best Practices in tech-support
Capability to handle and resolve customer Queries efficiently
Proven ability to Resolve Issues in a timely manner
Proficiency in Configuration Management
Must be familiar with various Protocols
Ability to Prioritize tasks effectively
Experience in Deployments is a plus
Should be comfortable working with various Business Units
Familiarity with Computer Hardware
Experience with Routers and related technologies
Knowledge of Telecom sector is beneficial
Must be familiar with Firewall Technologies
Proficiency in Language Interpretation is a plus
Experience with Circuit Board technology
Understanding of IP Protocol
Knowledge of Cisco Technologies is required
Experience with Servicenow Application is a plus
Ability to resolve Network Issues efficiently
Experience with Remedy software is beneficial
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
