What are the responsibilities and job description for the Product Owner position at Robert Half?
Job Description
Job Description
We are offering a permanent employment opportunity for a Product Owner role, based in Hanover, Maryland. The successful candidate will join our Global Sales Data Management and Reporting Team within the Customer Intelligence Division.
Responsibilities :
- Develop and manage implementation project plans and configuration processes in collaboration with technology providers within specified timeframes.
- Oversee the process of CRM configuration and customization for the Business Unit.
- Collaborate with the technical team and other stakeholders to seek approval on solution options for CRM.
- Liaise with Stakeholders and / or Strategic Planner to ensure proper delivery of requirements and maintain accurate documentation.
- Provide guidance and assistance to Sales Automation team and identify and analyze solutions associated with day-to-day updates, issues, and activities.
- Lead multiple data integrity projects for the team to maintain accurate data.
- Serve as a point of contact while liaising with our internal customers by independently and directly working with different partners.
- Communicate the Business Unit integration needs like IBM Watson contracting Power BI AA data warehouse and Portals directly with AA IT.
- Handle multiple priorities and take ownership of role by exercising good judgement and making decisions with limited supervision.
- Demonstrate expertise in any CRM platform such as Dynamics 365.
- Maintain knowledge of PowerPoint, Word, Excel, SharePoint, Power BI, Access, and SQL.
- Handle project and technical defect tracking tools such as Rally.
- Proficient in Documentation, with the ability to create clear and concise reports
- Strong skills in Reporting, ideally with experience in Microsoft Excel
- Comfortable with Training others and providing guidance on complex topics
- Familiarity with Microsoft Word for creating and editing documents
- Experience in Supervising teams or projects, with a focus on Revenue Accounting
- Proven track record in successful Implementation of strategies or projects
- Ability to develop engaging presentations using Microsoft PowerPoint
- Strong commitment to Customer Satisfaction, with experience in handling customer queries
- Knowledge in SQL, with the ability to manage and manipulate databases
- Experience working with Stakeholders and Partners to achieve business goals
- Familiarity with CRM systems, with a focus on Specification and Configuration Management
- Knowledge in Laptop Hardware, with the ability to troubleshoot and resolve issues
- Experience working with a Business Unit, with a focus on Data Warehousing
- Strong skills in Project Planning, with the ability to liaise with different teams
- Experience with Defect Tracking, with a focus on maintaining Data Integrity
- Proficiency in Power BI, with the ability to create dynamic and interactive reports.
