Project Coordinator II

Description

We are in search of a Project Coordinator II to join our team in Hanover, Maryland. In this role, you will work closely with the Pickup and Returns team, where you will be heavily involved in customer communication and account management. Using a variety of software tools, you will be responsible for coordinating projects and ensuring customer satisfaction.

Responsibilities

• Efficiently process customer credit applications
• Utilize a wide range of software tools to manage customer accounts and anticipate potential issues
• Coordinate and manage projects from start to finish
• Maintain open communication with customers via phone and email
• Collaborate with other departments to ensure timely delivery of quality products
• Review and adhere to company policies to provide effective solutions to customers
• Proactively monitor customer accounts to identify and address any potential issues
• Maintain accurate records of customer credit accounts
• Initiate and drive process improvement projects within the department
• Meet all performance and quality metrics.
  
  

Requirements

• Proficient in Customer Service, ensuring high levels of Customer Satisfaction.
• Excellent Communication skills, especially in Email Correspondence.
• Familiarity with Policy Research and Review.
• Ability to maintain Quality and adhere to Quality Metrics.
• Proficient in using CRM, specifically the Salesforce Platform.
• Advanced skills in Microsoft Office Suites, particularly in creating Pivot Tables and using VLOOKUP.
• Experience in handling Customer Accounts.
• Excellent Written Communication skills.
• Willingness to work Overtime as required.
• Familiarity with various Software Systems.
• Experience in handling Process Improvement Projects.
• Ability to Proactively Monitor ongoing projects.