What are the responsibilities and job description for the Quality Assurance Specialist position at Robert Half?
We are in the process of expanding our team in Edina, Minnesota, and are actively seeking a Quality Assurance Specialist. The role involves managing client submissions and ensuring the accuracy and completeness of reports. This position will be instrumental in maintaining our high standards of customer service and compliance with regulations.Responsibilities • Managing incoming client submissions and accurately logging them in our system or database.• Ensuring all cases contain the necessary details for the clinical review process.• Regularly liaising with the Clinical QA Coordinator regarding workflow and status of pending reports.• Monitoring and tracking all processes, communications, report statuses and due dates via system tracker or database.• Reviewing completed reports for completeness and accuracy, including proper formatting, grammar, and sentence structure.• Handling incoming calls, emails, or faxes promptly from physicians or clients requesting report status and/or information.• Coordinating with transcriptionists and/or physicians’ offices regarding report details, clarification, Addendums, etc., as needed.• Ensuring all medical records and reports are properly documented and saved in the appropriate location.• Notifying management of any report issues or concerns requiring their attention when necessary.• Ensuring all practices are carried out in accordance with HIPPA compliance practices, state and federal safety standards, and legal regulations.• Promoting effective and efficient utilization of clinical resources and supplies.
Salary : $18 - $22
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