What are the responsibilities and job description for the Salesforce Application Technical Analyst position at Robert Half?
Job Details
Description
Do you have a passion for Salesforce and enjoy resolving technical issues? In this role, you will provide top-notch technical support related to Salesforce. The position involves working directly with customers regarding their use of a custom application.
Responsibilities:
Provide application support using your Salesforce Administration skills.
Provide exceptional customer support over the phone and through Microsoft Teams.
Collaborate with team members to achieve common goals and support overall team success.
Use your Salesforce experience to resolve technical issues and improve existing models.
Continuously work towards improving the service by offering solutions to prevent recurring service tickets.
Manage time efficiently to meet or exceed service level agreements.
Use your technical acumen and critical thinking skills to resolve complex issues.
Interested candidates should submit resumes to sally.lander@roberthalf(com).
Requirements
Strong proficiency in Salesforce Administration is required (2 years).
Extensive experience in Application Support is necessary.
Demonstrated ability to troubleshoot and resolve technical issues.
Excellent communication skills to interact effectively with clients and team members.
Ability to prioritize and manage multiple tasks simultaneously.
Proven track record of working in a fast-paced, dynamic environment.
Strong analytical and problem-solving skills.
Flexibility to work in different shifts or extended hours if necessary.
Bachelor's degree in Computer Science or a related field is preferred.
Relevant certifications in Salesforce and other help desk technologies are desirable.
Proven knowledge of help desk software, databases, and remote control.
Ability to work effectively in a team and independently when required.
Familiarity with IT service management frameworks such as ITIL is an advantage.
Strong customer service orientation.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Do you have a passion for Salesforce and enjoy resolving technical issues? In this role, you will provide top-notch technical support related to Salesforce. The position involves working directly with customers regarding their use of a custom application.
Responsibilities:
Provide application support using your Salesforce Administration skills.
Provide exceptional customer support over the phone and through Microsoft Teams.
Collaborate with team members to achieve common goals and support overall team success.
Use your Salesforce experience to resolve technical issues and improve existing models.
Continuously work towards improving the service by offering solutions to prevent recurring service tickets.
Manage time efficiently to meet or exceed service level agreements.
Use your technical acumen and critical thinking skills to resolve complex issues.
Interested candidates should submit resumes to sally.lander@roberthalf(com).
Requirements
Strong proficiency in Salesforce Administration is required (2 years).
Extensive experience in Application Support is necessary.
Demonstrated ability to troubleshoot and resolve technical issues.
Excellent communication skills to interact effectively with clients and team members.
Ability to prioritize and manage multiple tasks simultaneously.
Proven track record of working in a fast-paced, dynamic environment.
Strong analytical and problem-solving skills.
Flexibility to work in different shifts or extended hours if necessary.
Bachelor's degree in Computer Science or a related field is preferred.
Relevant certifications in Salesforce and other help desk technologies are desirable.
Proven knowledge of help desk software, databases, and remote control.
Ability to work effectively in a team and independently when required.
Familiarity with IT service management frameworks such as ITIL is an advantage.
Strong customer service orientation.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
