Senior Engineer, Applications Support

Description

Job Summary

We are seeking a highly motivated and skilled Operational Technology (OT) Engineer with a strong foundation in backend enterprise design architecture and a passion for industrial automation technologies. The ideal candidate will possess expertise in OT fundamentals, combined with a deep understanding of modern IT concepts, including cloud computing, databases, and data integration. This role is responsible for monitoring, supporting, and deploying SCADA (Supervisory Control and Data Acquisition) and industrial automation applications, ensuring enterprise-level data integration and visibility.

Job Title: Operational Technology (OT) Engineer

Job Location:

• Hybrid Schedule: 4x/week in office

Key Responsibilities

1. Digital Enterprise Architecture

• Design and implement digital transformation strategies within the OT domain.
• Develop and maintain OT system architecture aligned with IT and business objectives.
• Evaluate and recommend technologies and solutions to improve operational efficiency and productivity.

2. Cloud Computing

• Design and deploy cloud-based OT solutions (e.g., cloud-based SCADA, edge computing, data lakes).
• Ensure secure and reliable operations of cloud-based OT systems.
• Collaborate with IT to integrate OT systems with cloud infrastructure.

3. Data Integration

• Develop strategies to connect OT systems with enterprise data systems (e.g., ERP, MES, data warehouses).
• Design and implement data pipelines for real-time and historical data processing and analysis.
• Ensure data quality and integrity throughout the data lifecycle.

4. SCADA and Automation Systems

• Maintain a working knowledge of SCADA systems (e.g., Ignition).
• Participate in designing, implementing, and commissioning new automation projects.

5. Okta Integration

• Integrate Okta for user authentication, authorization, and access control in OT systems.
• Manage and maintain user identities and access privileges within the OT environment.

6. Collaboration

• Work with cross-functional teams, including IT, engineering, operations, automation, and maintenance.
• Communicate technical concepts clearly to technical and non-technical audiences.

7. Application Support

• Process complex help desk tickets passed on from IT support teams.
• Provide advanced troubleshooting, identify issues promptly, and escalate as needed.
• Write database scripts to correct invalid data and lead efforts to resolve tickets in Tier 3 support groups.
• Document user support and maintenance procedures and create or update system documentation.

Requirements

Required Knowledge, Skills, and Abilities

• Experience deploying and supporting Industrial Automation platforms like Ignition and VTScada.
• Expertise in remote equipment network connectivity, WAN/cloud-based data storage, and infrastructure.
• Strong customer service skills, including conflict resolution and the ability to effectively communicate with stakeholders at all levels.
• Advanced problem-solving and analytical capabilities to identify user issues and ambiguous problems.

Education

• Required: Bachelor's Degree in Computer Science or related field.

Experience

• Required: 5 years of experience in Inductive Automation systems.

Additional Qualifications

• Expertise in cloud computing platforms such as AWS, Azure, or Google Cloud Platform.
• Experience in database design, support, and integration technologies (e.g., APIs, message queues, data streaming).
• Proficiency in identity and access management systems (e.g., Okta).
• Strong interpersonal and communication skills with the ability to work independently or in teams.

Preferred Qualifications

• Familiarity with industrial communication protocols (e.g., Modbus, OPC UA, Profibus, Ethernet/IP).
• Experience with virtualization (e.g., VMware, VirtualBox).
• Scripting skills (e.g., Python, PowerShell).
• Knowledge of Canary Labs Historian.
• Ignition 8.1 Certifications.
• Relevant industry certifications (e.g., ISA, IEC 62443).

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