Senior User Experience Designer

Robert Half is partnering with a large eCommerce enterprise in search of a Senior UX Designer to join their Customer Service User Experience team. This role will focus on the design, documentation, and governance of a design system for tools used by customer service associates globally. The ideal candidate will have a strong background in design systems and a passion for creating scalable, user-centered design solutions that enhance customer service operations.

Location: Bellevue, WA (hybrid)

Duration: 10 months

Hours: 40 hours/week

Pay Rate: $80-90/hour

Key Responsibilities:

• Lead the design and evolution of the customer service design system components and patterns.
• Create comprehensive documentation to communicate usage guidelines, best practices, and implementation details for design system components.
• Develop detailed pattern libraries with examples, use cases, and rationale to guide builder teams in making informed design decisions.
• Write clear, accessible documentation that explains the "how" and "why" behind design components and patterns.
• Collaborate with product, engineering, and research teams to understand associate needs and workflows, translating complex requirements into scalable design solutions.
• Develop self-service resources to empower builder teams to implement design patterns independently.
• Conduct research and usability testing to validate design system components and patterns.
• Drive the adoption of design system components by creating educational materials and clear communication channels.

Basic Qualifications:

• 7 years of experience in UX design, with significant focus on design systems and component libraries.
• Proven experience working on large-scale enterprise design systems.
• Strong portfolio demonstrating systematic thinking and component-based design solutions.
• Excellent written communication skills with experience in creating technical documentation, such as style guides and pattern libraries.
• Proficiency in modern design tools (Figma, Adobe Creative Suite) and prototyping tools.
• Bachelor’s degree in Design, HCI, or equivalent practical experience.
• Knowledge of design tokens, accessibility standards, and scaling design across multiple products.

Preferred Qualifications:

• Experience designing enterprise software or internal tools.
• Strong documentation skills with examples of pattern libraries or style guides you've created.
• Knowledge of front-end development principles and the ability to collaborate effectively with engineers.
• Understanding of service design and how it applies to customer service operations.
• Experience with design ops and design system governance.
• Strong presentation skills and the ability to influence cross-functional stakeholders.
• Background in working with global teams and understanding international design requirements.

What Sets You Apart:

• Ability to distill complex design concepts into clear, actionable documentation.
• Strong systems thinking with attention to both the big picture and details.
• Excellence in creating self-service resources that enable teams to work independently.
• Experience working in fast-paced, technical environments.
• A genuine interest in customer service technology and improving associate experiences.

This role offers the opportunity to shape the future of customer service by creating the building blocks that empower teams to deliver world-class, scalable experiences for associates and customers alike. If you are a systematic thinker with a passion for design systems and improving user experiences, we encourage you to apply!