What are the responsibilities and job description for the Senior UX Designer position at Robert Half?
Robert Half is seeking a systematic-thinking Sr. UX Designer to support the Customer Service team at a global tech and eCommerce enterprise. This role will focus on defining, building, and documenting a comprehensive design system for internal tools used by customer service associates worldwide. Your work will enable product teams to create consistent, efficient, and intuitive experiences, enhancing the way customer service is delivered at scale.Location: Remote (PST Hours)Duration: 12-month contractHours: 40 hours/weekPay Rate: $85-93/hourKey ResponsibilitiesLead the design and evolution of a customer service design system, including components, patterns, and guidelines.Create comprehensive documentation that clearly communicates usage guidelines, best practices, and implementation details for design system components.Develop detailed pattern libraries with examples, use cases, and rationale to enable product teams to make informed decisions.Write clear, accessible documentation to guide product and engineering teams on how and why components and patterns should be used.Partner with product managers, engineers, and researchers to understand associate needs and workflows, translating complex requirements into scalable design solutions.Establish self-service resources to empower teams to implement design patterns independently.Conduct usability testing and research to validate and refine design system components.Drive adoption and governance through communication, training, and education materials.
Salary : $85 - $93
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