System Network Administrator

Blended Network/Systems Administrator

About Us:

We are a growing IT solutions provider serving small to medium-sized businesses (SMBs) primarily in Melbourne and surrounding counties. We pride ourselves on delivering exceptional customer service and building strong relationships with our clients. We are looking for a highly skilled and motivated Blended Network/Systems Administrator to join our team and be a key player in supporting our clients' IT needs.

About the Role:

This is a Tier 3, highest-level technical role within our company, providing escalated support for our service and project teams. You will be a customer-facing representative of our brand, requiring excellent communication and problem-solving skills. This role blends deep networking expertise with a strong Microsoft systems background, encompassing design, implementation, and support.

Responsibilities:

• Networking: Design, configure, and maintain network infrastructure, including VLANs, firewalls (Fortinet primarily, experience with Cisco/Ubiquiti a plus), and routing protocols. Troubleshoot complex network issues and provide escalated support.
• Microsoft Systems: Manage and support Microsoft environments, including Azure, O365, Active Directory (AD), and Hyper-V. Experience with VMware is beneficial, but a strong understanding of Hyper-V is crucial as we transition clients to this platform.
• Firewall Management: Design, configure, and interface with firewalls (primarily Fortinet) for traffic segmentation and security.
• Customer Service: Provide exceptional customer service, acting as a trusted advisor and problem solver for our clients. Comfortably resolve technical issues and communicate effectively with non-technical users.
• Escalation Point: Serve as the primary escalation point for our service and project teams, providing expert guidance and troubleshooting assistance.
• Architecture & Design: Contribute to network and system design, offering recommendations and implementing solutions that meet our clients' needs.
• Technical Support: Provide advanced support for service desk tickets, resolving complex technical issues.
• Project Involvement: Participate in IT projects, contributing to planning, implementation, and documentation.
• VoIP (Preferred): Experience with VoIP systems is a plus.
• Device Management: Oversee and manage approximately 3000 devices deployed across our client base.

Qualifications:

• Solid foundation in networking principles and practices.
• Strong Microsoft systems background, including Azure, O365, and Active Directory.
• Experience with Fortinet firewalls is essential. Experience with Cisco or Ubiquiti is a plus.
• Experience with VMware is beneficial, but expertise in Hyper-V is critical.
• Excellent customer service and communication skills.
• Proven problem-solving and troubleshooting abilities.
• Ability to work independently and as part of a team.
• Experience working with SMB clients is highly desirable.
• Experience with Kaseya and Autotask RMM is a plus.
• Experience with SonicWall (previous deployments) is a plus.

Certifications:

• Microsoft certifications are highly valued and will be rewarded with a raise upon attainment. We will support you in achieving the necessary certifications to maintain our Microsoft partnership. Experience will be prioritized over certifications if the candidate possesses exceptional practical skills.