What are the responsibilities and job description for the Technical Support Analyst II position at Robert Half?
Job Details
Description
We are offering an opportunity for a Technical Support Analyst II in Windsor, Connecticut 06095. This role primarily involves providing intermediate technical support, configuring and installing moderately complex software for IT users' desktops and mobile devices. The successful candidate will be responsible for troubleshooting to identify issues and escalate them to the appropriate team for resolution.
Responsibilities
Requirements
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are offering an opportunity for a Technical Support Analyst II in Windsor, Connecticut 06095. This role primarily involves providing intermediate technical support, configuring and installing moderately complex software for IT users' desktops and mobile devices. The successful candidate will be responsible for troubleshooting to identify issues and escalate them to the appropriate team for resolution.
Responsibilities
- Provide functional support of applications to isolate issues and distribute them to the appropriate team for resolution.
- Process complex help desk tickets and facilitate their resolution, working with external vendors as needed.
- Isolate higher level issues by reproducing the incident, identifying invalid data within the database, and tracing transactions through infrastructure to identify the failure point.
- Create DB scripts to correct invalid data within the database.
- Deliver post-development support, including client installations.
- Contribute to the creation and modification of system or application monitors.
- Provide management with ticket reports, Pareto Report, and various others.
- Update Support and User Guides.
- Document user support and maintenance procedures as well as standardized communications to users and management.
- Train less experienced end users and staff in resolving more complicated PC technical issues and processes.
Requirements
- Proficiency in Customer Service with the ability to handle complex issues professionally
- Exceptional Communication skills to liaise with both internal and external parties effectively
- Familiarity with Office Functions and Procedures to ensure seamless operations
- Proficient in providing Technical Support and troubleshooting a wide range of technical issues
- Knowledge of Database management and SQL Queries
- Experience in Supervising and coordinating with team members
- Ability to provide Deskside Support to resolve hardware and software issues
- Degree in Computer Sciences or related field
- Proficiency in handling Desktop Hardware and other equipment
- Excellent Coordination skills to work across different teams and departments
- Advanced knowledge of Computer Hardware and PC Operating Systems
- Familiarity with MIS (Management Information Systems) and other IT-related tools
- Knowledge of Disability Benefits and related laws
- Strong Analytical Skills to understand and solve complex problems
- Experience with Mobile Device management and support
- Ability to perform Conflict Resolution in challenging situations
- Comptia A certification will be an advantage
- Strong Conceptualization skills to understand and implement new ideas
- Experience working with External Vendors and managing vendor relations.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
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