What are the responsibilities and job description for the Technical Support Analyst position at Robert Half?
We are offering a permanent employment opportunity for a Technical Support Analyst in the Financial Services industry, based in New York, New York. In this role, you will be primarily engaged in providing on-site support for electronic communication systems, including audio-visual and video conferencing systems, in a meeting room environment. Responsibilities• Operate and troubleshoot a variety of audio-visual and video conference systems to ensure optimal performance and minimal downtime.• Accurately diagnose and resolve issues regarding AV, VC, AC, and TP systems.• Regularly liaise with internal partners to gather feedback and implement customer-driven updates to our tools.• Provide timely and courteous responses to all customer requests for assistance and support within defined service level agreements and contractual time frames.• Oversee the general tidiness, cable management, and safety of the service area and meeting rooms, consistently maintaining high standards.• Ensure all systems are fully functional, coordinating with other personnel or departments for troubleshooting as necessary.• Support event management through the correct operation and maintenance of display and presentation technologies.• Process and manage customer-related administrative tasks in an efficient and organized manner.• Monitor customer accounts and take appropriate action when necessary.
Salary : $20 - $25
