What are the responsibilities and job description for the Telecommunications Specialist position at Robert Half?
We are offering a long-term contract employment opportunity for a Telecommunications Specialist. This role entails working as a liaison between our team and the Genesys implementation team, representing our interests. With a focus on the telecommunications industry, you will be involved in a new Genesys implementation and the integration of Genesys into Salesforce.Responsibilities:• Facilitate the new implementation of Genesys Call Center Software.• Act as the bridge between our team and the Genesys implementation team.• Uphold our interests during the Genesys implementation process.• Provide expert level skills in operating the Genesys Call Center platform.• Collaborate in integrating Genesys with Salesforce.• Utilize communication and auditing skills when dealing with the Genesys platform and Salesforce integration.• Ensure compliance with all relevant telecommunications regulations and standards.• Employ Avaya CMS, Cisco Webex Meetings, CRM, Crystal Reports, and Management System skills as needed.• Use the 'About Time' tool effectively in the role.• Select appropriate components for the Genesys and Salesforce integration.
Salary : $95 - $110
