What are the responsibilities and job description for the Vice President/Manager of Payment & Deposit Operations position at Robert Half?
We are seeking a dynamic leader to join our executive team as Vice President of Payment & Deposit Operations. This role involves overseeing our payment processing systems and deposit operations, while managing a contact center and a dedicated deposit operations team. The ideal candidate will be passionate about leveraging cutting-edge payment technologies and ensuring operational excellence in everyday functions. Key responsibilities include developing comprehensive strategies for payment and deposit services that align with our organizational goals, ensuring compliance with regulatory requirements, and managing online and mobile banking platforms. The candidate will also be tasked with identifying opportunities for process improvements and automation and collaborating with IT and vendors to implement innovative payment solutions.
Qualifications
• Bachelor's degree in Business, Finance, or related field (MBA preferred)
• 7 years of progressive experience in financial operations, with at least 5 years in payment/deposit services
• 3 years of contact center management experience
• Strong understanding of payment systems, ACH, Wires, ATM network, Debit Card Programs and deposit operations
• Knowledge of emerging payment technologies including RTP, FedNow, and digital asset platforms
• Experience with regulatory compliance requirements (BSA/AML, Reg E, Reg CC)
• Proven leadership abilities with excellent coaching and team development skills
• Demonstrated ability to balance strategic thinking with detail-oriented execution
• Forward-thinking mindset with enthusiasm for financial innovation
• Outstanding communication and interpersonal skills
• Strategic thinker with strong analytical and problem-solving abilities
• Experience implementing and optimizing financial technology solutions
