Medical Phone Operator

Job Summary
We are seeking a dedicated and professional Phone Operator to join our team. The ideal candidate will be responsible for managing incoming calls, providing excellent customer service, and performing various administrative tasks. This role requires strong communication skills, proficiency in phone systems, and the ability to multitask effectively in a fast-paced environment.

Responsibilities

• Answer incoming calls promptly and professionally, directing them to the appropriate departments or personnel.
• Provide accurate information to callers regarding services, products, and company policies.
• Maintain a courteous and friendly demeanor while assisting customers with inquiries or concerns.
• Perform data entry tasks as needed, ensuring all information is accurately recorded in the system.
• Assist with dispatching responsibilities when necessary, coordinating communication between teams.
• Utilize multilingual skills to assist a diverse clientele effectively.
• Collaborate with team members to improve operational efficiency and customer satisfaction.
• Call patient to make results/ER/specialist follow up appointment

Qualifications

• Previous experience in an administrative role or as a phone operator is preferred.
• Proficiency in using phone systems and basic office equipment.
• Strong clerical skills with attention to detail for accurate data entry.
• Excellent verbal communication skills; bilingual or multilingual abilities are a plus.
• Ability to type efficiently while maintaining clear communication with callers.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• A positive attitude and willingness to assist both customers and team members.
• Professionalism; Maintains a polite and courteous demeanor at all times.
• Strong Communication Skills; Clearly communicates with patients and medical staff.
• Empathy & Patience; Understands patient's concerns and remains calm under pressure.
• Organizational Skills; Manages appointments, records, and calls efficiently.
• Multitasking Ability; Handles multiple tasks without compromising accuracy.
• Attention to Detail; Ensures correct patient information and scheduling.
• Tech-Savvy; Familiar with medical software and office equipment.
• Discretion & Confidentiality; Adheres to HIPAA and maintains patient privacy.
• Problem-Solving Skills; Quickly addresses scheduling conflicts or patient concerns.
• Team Player; Works well with doctors, nurses, and other staff.

Join our team as a Phone Operator where your contributions will help us provide exceptional service to our clients!

Job Type: Full-time

Pay: From $11.00 per hour

Benefits:

• 401(k)
• Free parking
• Health insurance
• On-the-job training
• Paid time off

Physical Setting:

• Medical office

Schedule:

• 8 hour shift
• Monday to Friday
• Morning shift
• Rotating weekends

Shift availability:

• Day Shift (Required)

Ability to Commute:

• El Paso, TX 79902 (Preferred)

Ability to Relocate:

• El Paso, TX 79902: Relocate before starting work (Preferred)

Work Location: In person

Salary : $11