What are the responsibilities and job description for the Medical Receptionist/Office Assistant position at Roberts Aesthetics and Wellness?
All applicants are required to fill out this application in order to be considered for this position : https://forms.monday.com/forms/46ab2a508d59d3591768073d1a61a127?r=use1
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Office Operations & Patient Experience Specialist
-Houma, LA (In-Person)
-Part-Time (25-40 hours per week)
About Us
Roberts Aesthetics and Wellness is a fast-paced, innovative aesthetic and wellness clinic in Houma, LA. We specialize in services such as Botox, fillers, laser treatments, chemical peels, facials, and skincare while also offering medical weight loss, hormone replacement therapy, and IV therapy.
Our team is more than just coworkers—we are a work family that values trust, hard work, and collaboration. If you are passionate about aesthetics, wellness, and providing top-tier client experiences, we want to hear from you!
Why Join Us?
-Employee Discounts on treatments & skincare
- On-the-Job Training to help you succeed
-Supportive Team Culture focused on excellence & growth
Position Summary
We are looking for a motivated and detail-oriented team member to take on a dual role as an Office Operations Specialist & Patient Experience Specialist. This role involves ensuring the clinic runs smoothly through inventory management, patient communication, appointment scheduling, and facility upkeep. If you thrive in a fast-paced environment and enjoy working both behind the scenes and with patients, this role is for you!
Key ResponsibilitiesOffice Operations Specialist Responsibilities:
- Prepare patient rooms daily (ensure cleanliness, setup TVs, and maintain specialized rooms)
-Conduct weekly inventory counts and restock essential supplies (Tuesdays & Thursdays)
- Sterilize & clean all tools, equipment, and common areas to maintain a professional space
- Manage laundry tasks (wash, dry, fold, and restock towels & linens)
- Perform weekly maintenance tasks (e.g., autoclave upkeep, filter cleaning)
- Support team members when needed in non-patient-facing roles
Patient Experience Specialist Responsibilities:
- Answer patient calls, emails, and messages professionally & promptly
- Manage appointment scheduling & confirmations using Aesthetic Record software
- Follow up on lapsed memberships, product pickups, and lead inquiries
- Maintain Podium, Aesthetic Record, and social media engagement (e.g., respond to comments & messages)
- Process product orders & shipments
- Reconcile cash drawer daily & assist with administrative tasks
- Complete end-of-day cleaning & closing procedures
Qualifications & Requirements
- Customer service experience: 1 year (Required)
- Strong organizational & multitasking skills
- Ability to work in a fast-paced, team-oriented environment
- Must be able to commute to Houma, LA
Schedule:
- 4 days per week | - 8 AM - 5 PM (may vary based on clinic needs)
If you're passionate about aesthetics, wellness, and delivering top-tier client care, apply today and join our growing team!
- Apply now to be part of Roberts Aesthetics & Wellness!
All applicants are required to fill out this application in order to be considered for this position : https://forms.monday.com/forms/46ab2a508d59d3591768073d1a61a127?r=use1
(copy and paste the URL listed above into your browser)
Job Type: Part-time
Expected hours: 25 – 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- Monday to Friday
- No nights
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Houma, LA 70360 (Required)
Work Location: In person