What are the responsibilities and job description for the Administration Associate (Mailroom) position at Robertson Ryan Insurance?
Recognized nationally as a Top Workplace and Top 100 US Insurance Agency!
Since 1960, Robertson Ryan Insurance has provided comprehensive solutions across Business, Benefits, and Personal Insurance. We proudly serve over 65,000 clients, from small businesses to major national accounts across various industries. With a team of more than 490 professionals and partnerships with over 150 insurance companies, we are the 48th largest Property & Casualty Insurance Agency according to the Insurance Journal. Our dynamic and enjoyable culture is a cornerstone of our success, with many team members having been with us for over a decade. It’s an exciting time to join our growing firm!
Mailroom Administration Associate Summary:
Essential Duties And Responsibilities
Under the direction of the HR Manager, this position will accurately process all incoming and outgoing mail according to schedule, download documentation from carrier websites, order supplies, and assist with any requests from Account Managers, Agents or other departments as needed in accordance with company policies and procedures. This position will be the back-up for the Administration Associate who covers the Main Phone system.
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deems necessary.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education And/or Experience
Ability to read and interpret documents such as open orders, service logs, and procedure manuals. Ability to prepare reports and correspondence. Ability to communicate effectively with customers and other employees of the organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Computer Skills:
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Attention to all Recruiting Agencies: Recruitment at RRI works on a direct sourcing model. We will contact agencies directly if needed. RRI is not responsible for any related fees for resumes submitted to job postings, our employees or any other part of our company.
Since 1960, Robertson Ryan Insurance has provided comprehensive solutions across Business, Benefits, and Personal Insurance. We proudly serve over 65,000 clients, from small businesses to major national accounts across various industries. With a team of more than 490 professionals and partnerships with over 150 insurance companies, we are the 48th largest Property & Casualty Insurance Agency according to the Insurance Journal. Our dynamic and enjoyable culture is a cornerstone of our success, with many team members having been with us for over a decade. It’s an exciting time to join our growing firm!
Mailroom Administration Associate Summary:
Essential Duties And Responsibilities
Under the direction of the HR Manager, this position will accurately process all incoming and outgoing mail according to schedule, download documentation from carrier websites, order supplies, and assist with any requests from Account Managers, Agents or other departments as needed in accordance with company policies and procedures. This position will be the back-up for the Administration Associate who covers the Main Phone system.
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deems necessary.
- Sort incoming mail and deliver to the correct department according to schedule
- Process outgoing mail, ensuring the lowest postage while meeting customer delivery
- Process USPS/UPS and certified mail, ensuring the correct postage.
- Daily downloads from carrier websites
- Assist in the print room, printing forms, policies, books, brochures, etc.
- Maintain process for corporate office supply program.
- Order Mail Machine Equipment for remote locations
- Run MVR’s (Motor Vehicle Requests)
- Put new supplies into inventory when delivered for home office
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education And/or Experience
- Requires four years of high school and up to three months of experience to learn company procedures and become proficient in the duties; or eighteen to twenty-four months of progressively responsible related experience; or a combination of education and experience.
Ability to read and interpret documents such as open orders, service logs, and procedure manuals. Ability to prepare reports and correspondence. Ability to communicate effectively with customers and other employees of the organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Computer Skills:
- Must have computer skills including, operating mail machines, Microsoft Office Products
- Ability to work in a fast-paced environment with minimal instruction and a high degree of accuracy.
- A welcoming “can do” attitude
- Must be resourceful in trouble shooting office machine products including, mail equipment, postage meters, and copy machines
- Ability to apply critical thinking, make sound judgements, and pay attention to detail
- Above average interpersonal skills and strong sense of urgency for accomplishing tasks and meeting strict deadlines
- Excellent written and verbal communication skills
- Ability to effectively build and maintain positive working relationships with management and peers
- Experience using an agency management system, Applied Epic preferred.
- MUST be willing to work onsite in our downtown Milwaukee office, M-F, 8-4:30PM
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Attention to all Recruiting Agencies: Recruitment at RRI works on a direct sourcing model. We will contact agencies directly if needed. RRI is not responsible for any related fees for resumes submitted to job postings, our employees or any other part of our company.
