Move-In Coordinator

LOOKING FOR A MOTIVATED PROFESSIONAL TO DELIVER EXCELLENT CUSTOMER SERVICE TO POTENTIAL CLIENTS! COME WORK AT THE BEST ASSISTED LIVING IN HARDIN COUNTY PER THE NEWS ENTERPRISE READERS!

We are seeking a compassionate and organized professional to assist potential clients with the move in process to our beautiful community. Here you will get to focus on getting to know the residents we care for.

24 hours per week. Eligible for benefits.

Employees receive free meals, professional and organized work environment.

BACKGROUND:

- Must have experience in face to face customer service or sales and marketing
- Proficiency in communication and computer skills
- Ability to listen to potential clients with empathy and patience

- Must be able to work independently
- Strong organizational/ technology skills

POSITION SUMMARY:

This position supports the sales team’s efforts with prospects for all levels of care within the community to meet and exceed budgeted occupancy while ensuring customer satisfaction. Assists in identifying opportunities to promote and improve sales processes within the community.

ESSENTIAL DUTIES:

• Communicate daily with the Executive Director and other key employees regarding the status of all prospective move-ins.
• Utilizes Aline/CRM to record new inquiry information and additional pre-move steps and to facilitate communication.
• Serves as liaison between new resident/family and community by coordinating the move-in process for new residents in an efficient and welcoming manner, to include scheduling lease signing with the ED and or Director of IL.
• Responsible for monthly new resident orientation post move-in.
• Ensures paperwork completion prior to move-in, including PPOC (Physician Plan of Care), apartment readiness, assist with scheduling movers if applicable, prepares pendant if applicable, keys, mailboxes, cable, and coordinates storage for new residents if applicable.
• Coordinates with maintenance and operations on apartment turnover and maintains unit availability listings for the sales team. Works with the Executive Director to identify units to be made ready for sales pipeline.
• Assists the Executive Director in scheduling and executing events including lead generation and lead advancement events and maintaining and organizing RSVP lists for events.
• Provide ongoing, effective, and timely follow-up with all prospects through inbound and outbound calls, appointment setting for sales team, tours, community events, and other tactics assigned to assist in meeting or exceeding occupancy goals.

• Ensures sales office is stocked with marketing information and move-in packets.
• Represents the community and increases awareness through participation in outside events, professional groups, and community involvement as directed by the Executive Director.
• Assists in the absence of the Executive Director updating the ‘White Board’ and prepares data for weekly and monthly reports.
• Ensure maintenance of the model, where existing; maintain visual and physical appeal of model and its contents.
• Conducts walk-in tours and scheduled tours as necessary.
• Maintains Application Packets, Move-In Packets, and brochure rack at all times.
• Provides assistance with activities with the Director of Life Engagement as available and needed.
• Participate as directed by the Executive Director in outside marketing events.

EDUCATION AND EXPERIENCE:

• High school diploma or General Education Degree (GED) required.
• A minimum of one-year administrative experience required, preferably in the retirement, hospitality, or medical industry with a proven track record of focus on customer service is required.
• Additional education can be substituted for years of experience.

Candidates must be able to pass drug screen and criminal background check.

This position offers the opportunity to make a meaningful difference in the lives of residents while gaining valuable experience in the senior living industry. If you are passionate about making a difference in the lives of seniors, we encourage you to apply for this rewarding role.

Job Type: Part-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Experience:

• Customer Service or Sales: 1 year (Required)

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Elizabethtown, KY 42701 (Required)

Ability to Relocate:

• Elizabethtown, KY 42701: Relocate before starting work (Required)

Work Location: In person