What are the responsibilities and job description for the Teller position at Robins Federal Credit Union?
Description
What You'll Do :
Responsible for meeting the needs of Robins Financials membership by conducting transactions and inquiries on their accounts in an efficient, accurate, and professional manner while educating members about additional products and services.
Conducts all member transactions in an efficient and accurate manner, while complying with established policies and procedures, and applicable federal and state regulations.
Reconciles cash and negotiable items to meet established balancing procedures.
Ensures WOW Member Experience standards are achieved by promoting a positive member service culture.
Ensures that additional products and services are provided to members to meet or exceed cross-sell goals and increase member product penetration.
Maintains member confidence and protects credit union operations by achieving and continuing to develop knowledge of all products and services offered by the credit union.
Demonstrates teamwork by exhibiting the following : contributing to team effort, initiative, dependability, positive attitude, good attendance, tact, and diplomacy.
What You Can Expect :
We believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Benefits and Perks
Employer-Paid Benefits :
Health Insurance (only employee premium paid)
Short and Long Term Disability
Life Insurance and AD&D
Benefits :
Dental & Vision Insurance
Health Care and Dependent Care Flex Spending Accounts
401K Plan with 100% match (based on length of employment)
Perks :
Generous paid time off- Earn over 3 weeks of PTO during your first year of employment
Holidays- 11 observed holidays in addition to paid time off
Tuition reimbursement- Up to $5000 per year
Performance based Incentive program
Requirements
What You Need To Succeed : (qualifications / experience / certifications, etc.)
High school diploma or equivalent
6 months customer service experience
Preferred Education, Certifications & Experience (addition to above) :
Knowledge of teller policies and procedures, to include compliance requirements. Knowledge of Robins Financial products and services.
Skills : Excellent customer service skills, excellent communication and listening skills, organizational skills, problem analysis and problem solving, sales skills, high energy level.
Physical Demands :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, employee is regularly required to sit, stand, and walk; use hands and fingers to handle or feel; reach with hands and arms; talk and hear.
Must be able to lift and carry up to 20 pounds.
Vision requirements include close and classroom vision.
Rarely required to travel by automobile.
Occasionally required to work other than normal business hour
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